Dear Colleague;
Professors Wendy Duff and Joan Cherry of the Faculty of Information Studies
at the University of Toronto are working on a project to develop:
a) generic user-based evaluation tools to provide archival institutions
with user feedback on their digital archives ("digital archives" refers to
the digital content and services made available by archival institutions via
the Internet), and
b) guidelines to assist archival institutions in developing digital
archives that meet user needs ("user" is defined broadly as those
individuals or groups who have used (or are potential users of) your
holdings and/or services (including employees of your parent organization,
members of the public, and other archivists).
As a first step, we are collecting any instruments you have used to obtain
feedback from users about your archives' services generally (not just
digital content and services).
Could you please provide us with copies of any questionnaires, focus group
scripts, interview scripts, comment/suggestion forms, etc. that you have
used to solicit feedback from users, as well as any reports, etc. based on
user feedback? Any documents you send us will be available only to the
researchers and the project research assistant.
Please send the documents to [log in to unmask] For documents not
available in digital form, please send paper copies to: Jean Dryden, Faculty
of Information Studies, University of Toronto, 140 St. George Street,
Toronto, ON M5S 3G6, or fax to 416-971-1399. We would like to have your
response by 15 September 2004.
After analyzing the content of these documents to identify criteria used to
evaluate services, we will then explore those criteria in focus groups with
end-users, and use the results as the basis for a web-based questionnaire.
Thank you for your assistance in this matter. If you have questions or
require further information about the project, please contact Wendy Duff at
the address below.
Prof. Wendy Duff
Faculty of Information Studies, University of Toronto
[log in to unmask] <mailto:[log in to unmask]>
416-978-3152
Prof. Joan Cherry
Faculty of Information Studies, University of Toronto
[log in to unmask] <mailto:[log in to unmask]>
Jean Dryden
Research Assistant and Doctoral Student
Faculty of Information Studies, University of Toronto
[log in to unmask] <mailto:[log in to unmask]>
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