*********apologies for cross-posting*************
For more information on any of these courses, please follow the links below
or call the training team on 020 7251 5522. Details of all courses are
available at www.tfpl.com

October courses
5 copyright for the corporate information professional
6 influencing your stakeholders
7 business information on the internet: free versus fee
11 understanding and complying with the ISO 15489 records management
standard
12 branding your information service: foundation programme
13 managing successful projects
14 write and design www pages
18-19 planning and building a taxonomy
20 knowledge management: foundation programme
21 the City: understanding the financial institutions of the City of London
22 transforming customer care in information services
25 understanding and researching listed companies
26 managing the enquiry service
27-28 information audit: identifying your organisation's information and
knowledge assets
29 understanding company accounts

************** Course date moves and new dates *****************
Please note that our two half day internet based courses, 'Weblogs for
information professionals' and 'using the internet the easier way' on 4
October have now been moved to 26 November.
'Strategic information architecture design' on 29 November will now be on 6
December
An extra running of our course 'Information architecture foundation
programme' has been added on 22 November
************************************************************************

Further details on courses:
5 Oct
copyright for the corporate information professional
This introductory course provides a basic grounding in the key issues
relating to copyright for information services in the corporate sector. It
provides a potted overview of copyright basics, the current law and its
application in the commercial sector. It also considers how copyright law
applies to electronic products and to the internet. Cost: GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr400

6 Oct
Influencing your stakeholders
This one day workshop will offer you a number of tools and techniques to
help you increase your ability to influence the stakeholders that matter to
you. It will give you the opportunity to explore the challenges of
influencing behaviour and culture within an organisation and help you
develop your skills as an effective communicator and change agent. Cost
GBP495 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr529

7 Oct
Business information on the internet: free versus fee
To pay or not to pay for business information is a question that faces many
users of the Net. This one day course compares what is available for free
with pay-as-you-go and subscription services and will examine quality of
content, coverage, functionality and price. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr300

11 Oct
Understanding and complying with the ISO 15489 records management standard
This is a one day workshop on the ISO Standard 15489 for Information and
Documentation - Records Management, focusing on a review of the requirements
laid down in the Standard and the practical implications of compliance with
them. Attendees will be provided with copies of the Standard as part of the
course materials. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr359

12 Oct
Branding your information service
This one day course provides an introduction to the concepts of Branding an
Information Service, with some practical tips to get you started.
Information Services frequently come under budgetary attack, and one of the
most common reasons is that customers don't identify with your service. If
you'd like to utilise the power of branding to enhance your Information
Centre then this course is for you. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr453

13 Oct
Managing successful projects
Increasingly, managers of information or library services are expected to
manage a variety of complex and multiple tasks. This can create problems of
deciding priorities, allocating time and resources, keeping different stages
of the work on track and motivating diverse and, often, virtual teams. This
one day workshop will help project managers and members of project teams to
plan and implement their projects effectively. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr358

14 Oct
Write and design www pages
This one day course takes a holistic view of designing, creating, writing
and promoting web pages. This is undertaken using practical sessions,
discussion and demonstration. At the end of the day, participants will be
able to write basic webpages and will understand the key issues relating to
design and promotion. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr361

18-19 Oct
Planning and building a taxonomy
This two day course covers key issues of structure, presentation and ways of
satisfying diverse user needs, and looks behind the scenes at how
technological "solutions" work. The exercises on day two will provide
practical experience of assembling terms and concepts into a user-friendly
shape. Participants may bring up their own challenges for group discussion.
Cost GBP650 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr542

20 Oct
Knowledge management: foundation programme
This one day course provides an introduction to the concepts and practice of
knowledge management. Knowledge management has matured as a management
discipline now that it has been proven to deliver value to organisations.
This course will demystify the field and provide the basic grounding
delegates need to work in the area. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr301

22 Oct
Transforming customer care in information services
This one day workshop gives you practical advice on providing truly
transformational customer care. You'll learn how to attract the right
customers, develop ways of diffusing potential problems and revisit some
fundamental customer principles in the light of your new knowledge. Cost
GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr665

25 Oct
Understanding and researching listed companies
This course explains the process of listing and examines the current
situation in the world stock markets. Explaining shares and bonds, it also
looks at corporate failures, then goes on to explore the sources, documents
and services that can be used to research any listed company on any stock
exchange in the world.
Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr636

26 Oct
Managing the enquiry service: aspects of excellence
The course will review the changing role and expectations of the enquiry
service, defining what excellent service is and how your own service
compares. It explores service delivery options to reflect changing
organisational needs, identifying practical actions plans and considering
how to deal with and defuse potential problems. This intensive one day
workshop delivers practical outcomes for managers. Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr384

27-28 Oct
Information audit: identifying your organisation's information and knowledge
assets
This is a highly interactive two day course that looks at the audit process
in the context of organisations and helps delegates assess their objectives
and select appropriate approaches for an audit in their organisation. A
variety of techniques are explored, as are the skills required for a
successful audit.
Cost GBP650 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr369

29 Oct
Understanding company accounts
Companies are ultimately judged on their financial performance. The major
method companies use to communicate financial information is through their
published accounts. A basic understanding of published accounts is thus
essential to many non-specialists and it is this that the course aims to
provide.
Cost GBP295 + VAT
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr599

For more details see our website www.tfpl.com/training

Amy Millis
Training Administrator
email: [log in to unmask]
tel.: 020 7251 5522

TFPL Ltd 17-18 Britton Street, London, EC1M 5TL
Tel + 44 (0)20 7251 5522 Fax + 44 (0)20 7251 8318

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