We are trying to broaden our choice of easily available Portuguese weekly newspapers.
Would appreciate any suggestions re titles, costs and suppliers' contact details.
Many thanks
John Thompson
Team Librarian
Economic Development
Norfolk County Library & Information Service
-----Original Message-----
From: Automatic digest processor [mailto:[log in to unmask]]
Sent: 05 December 2003 00:00
To: Recipients of LIS-PUB-LIBS digests
Subject: LIS-PUB-LIBS Digest - 3 Dec 2003 to 4 Dec 2003 (#2003-240)
There are 7 messages totalling 416 lines in this issue.
Topics of the day:
1. MARC21 Training
2. Customer Care - Policy and Method
3. visually impaired users of electronic information services (2)
4. Periodicals Database
5. PN facilities used in connection with murder appeal
6. Marketing Consultants
----------------------------------------------------------------------
Date: Thu, 4 Dec 2003 01:22:17 -0000
From: I Ledsham <[log in to unmask]>
Subject: MARC21 Training
There are still places available on Allegro Training's next MARC21
Training Day. This course can also be run on an in-house basis. So if
you are gearing up to change to MARC21 contact us for a quote on an
in-house basis.
MARC21: An Introduction
What is covered?
At the end of the day delegates will
be familiar with the provisions of MARC21
be aware of those areas that differ from UKMARC
have practised the application of MARC21 to real examples
have considered the implications of changing to MARC21
Who should attend?
Staff cataloguing all types of library materials using MARC21 coding
Staff migrating to MARC21 from UKMARC
Staff preparing for implementation of MARC21 within their system
When & Where?
Venue:Bloomsbury Square Training Centre, London
Date: Wednesday 7 January 2004
Cost: =A3200
Time: 9.30-4.30
To reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requiremets (dietary etc)
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course80%refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couseNo refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
------------------------------
Date: Thu, 4 Dec 2003 01:22:18 -0000
From: I Ledsham <[log in to unmask]>
Subject: Customer Care - Policy and Method
Customer Care - Policy and Method
This new Allegro Training course will be run in Leeds in eraly February.
More details from the address below
In today=92s client-focused business and public service
environment, competitive edge comes from excellent service
quality and customer relationships.
* This course gives practical ideas on a team-work approach to
creating loyalty and brand awareness through excellent customer
care.
* It gives opportunities to consider and practise appropriate, safe and
efficient behaviours for high-quality customer care.
By the end of the day delegates will have
* Explored the effect of negative and positive staff attitudes on
clients
* Examined how to use team- building to create positive staff
attitudes
* Learned how to produce =93models=94 to guide staff in their approach t=
o
clients
* Considered how to monitor and maintain improvements in
customer care
Date: Thursday 18 December
Venue: Bloomsbury Square Training Centre, London
Cost: =A3200
Date: Tuesday 3 February
Venue: Leeds
Cost: =A3200
To reserve a place on this course please e-mail
[log in to unmask] or mail or fax post an
application to the address below with the following details
Delegate name
Institution
Address, tel.no, fax. no, e-mail
Invoice address (if different)
Order no. (if required)
Any special dietary requirements
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couse No refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
------------------------------
Date: Thu, 4 Dec 2003 08:43:18 -0000
From: Andrew Lewis <[log in to unmask]>
Subject: visually impaired users of electronic information services
Dear List,
I am conducting a research project which will survey visually impaired
users' views, and experiences of, using electronic information services
provided by public libraries.
The gist of this is to ask actual visually impaired users about what they
find when using e-services, to inform decision making in libraries.
This will cover awareness, usability, barriers and so on.
For this I require people willing to answer questions about their
experiences. This will happen from January 2004. This research is part of
my MSc Library and Information Studies at Robert Gordon University.
I am aware that many of my library colleagues have set up visually impaired
customer groups and support services, both general, and specifically ICT
based.
At this stage I would be very grateful for contact details of any such
groups, so that I may invite them to participate in my study.
If you can help, please return this e-mail with as many of the following
details completed:
Name of library service
For member of staff responsible for co-ordinating VIP activity, groups,
centres etc:
Contact Name
Job title
Contact e-mail address
Contact telephone number
Regards
Andrew Lewis
e-Services Officer
Library and Information Services
Royal Borough of Windsor and Maidenhead
01628 796 592
mailto:[log in to unmask]
www.rbwm.gov.uk/libraries
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Thank you for your help
http://www.rbwm.gov.uk
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------------------------------
Date: Thu, 4 Dec 2003 09:22:38 +0000
From: Sally Maynard <[log in to unmask]>
Subject: Re: visually impaired users of electronic information services
Dear Andrew
Are you aware of the research project completed here in LISU as part
of the "Share the Vision" initiative? I think you might find it
useful in your own research.
Carried out during 2000-01, the project complemented LISU's earlier
survey of public library provision for visually impaired people. A
national survey was carried out, examining visually impaired people's
perceptions, opinions and activities regarding the relevant
information and library services that are available. The results,
based on an extensive series of interviews with visually impaired
people, identify information and service needs and preferences as
well as factors that hinder equality of access to information. A full
report entitled "Out of sight but not out of mind" was published both
electronically and in large print in November 2001. It is available
to download (in various formats) from the LISU website at:
http://www.lboro.ac.uk/departments/dis/lisu/public.html#stv2
Best regards
Sally Maynard
--
*******************************************************
Dr Sally Maynard
Research Associate
LISU
Loughborough University
Loughborough
Leicestershire LE11 3TU
*******************************************************
E-mail: [log in to unmask]
Tel: +44 (0)1509 222179
Fax: +44 (0)1509 223072
http://www.lboro.ac.uk/departments/dis/lisu/lisuhp.html
------------------------------
Date: Thu, 4 Dec 2003 11:52:47 -0000
From: "Lightowlers, Michael" <[log in to unmask]>
Subject: Periodicals Database
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**********************************************************************
WESTMINSTER CITY COUNCIL
Please refer to the disclaimer beneath this message
**********************************************************************
We in Westminster have looked at proprietary periodicals management systems
in the past and generally discounted them as not producing good value. Our
manual Roneo system is now creaking badly and is in need of a replacement
system, which I can't help feeling ought to be electronic.
Has any authority had any success with devising their own Access/SQL
solution?
Michael Lightowlers
Information Service Librarian
Marylebone Library
Email: [log in to unmask]
Phone: 020 7641 1031
Fax: 020 7641 1028
**********************************************************************
Westminster City Council switchboard:
+44 20 7641 6000
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META content="MSHTML 5.50.4807.2300" name=GENERATOR></HEAD>
<BODY><CODE><FONT SIZE=3>**********************************************************************<BR>
WESTMINSTER CITY COUNCIL<BR>
Please refer to the disclaimer beneath this message<BR>
**********************************************************************<BR>
<BR>
</FONT></CODE>
<DIV><SPAN class=351533011-04122003><FONT size=2>We in Westminster have looked
at proprietary periodicals management systems in the past and generally
discounted them as not producing good value. Our manual Roneo system is now
creaking badly and is in need of a replacement system, which I can't help
feeling ought to be electronic.</FONT></SPAN></DIV>
<DIV><SPAN class=351533011-04122003><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=351533011-04122003><FONT size=2>Has any authority had any
success with devising their own Access/SQL solution?</FONT></SPAN></DIV>
<P><FONT size=2>Michael Lightowlers</FONT> <BR><FONT size=2>Information</FONT>
<FONT size=2>Service</FONT><FONT size=2> Librarian</FONT> <BR><FONT
size=2>Marylebone Library</FONT> <BR><FONT size=2>Email:
[log in to unmask]</FONT> <BR><FONT size=2>Phone: 020 7641
1031</FONT> <BR><FONT size=2>Fax: 020 7641 1028</FONT> </P>
<DIV> </DIV><CODE><FONT SIZE=3><BR>
<BR>
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Westminster City Council switchboard: <BR>
+44 20 7641 6000<BR>
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------------------------------
Date: Thu, 4 Dec 2003 13:19:29 -0000
From: "Goddard, Chris (LIFELONG LEARNING)" <[log in to unmask]>
Subject: PN facilities used in connection with murder appeal
Here in Plymouth we've just forged a new partnership with the Devon and
Cornwall Police. It's come about as a result of the particularly nasty
murder of an elderly woman at the main bus station in October.
As part of out PN logging on procedure, users have to go past a page which
replicates the D&C Police Murder Appeal poster. The aim was to get the
attention of students who use the Central Library PN facilities who might
have been in the bus station around the time of the murder. It's seems to be
a good example of communicating with a target group through an innovative
channel.
There has been considerable press interest in the initiative, with local TV
coverage planned for this evening, a radio interview with library staff
broadcast this afternoon, and newspaper coverage.
In all of this, we're stressing the availability of the PN facilities
nationally as well as locally.
The page concerned forms part of the Plymouth and Cornwall cyberLibrary
(www.cyberlibrary.org.uk) which is nearing the end of its first stage of
development (the next stage is to move it from its temporary home into the
new corporate CMS). It's the result of another partnership, this time
between the library services in Plymouth and Cornwall.
Chris
--
Chris Goddard
Resources & Information Manager
Plymouth Library Services
Tel/fax: (01752) 305900
Visit us on the Web:
www.plymouthlibraries.info
------------------------------
Date: Thu, 4 Dec 2003 16:18:01 +0000
From: Phil Adams <[log in to unmask]>
Subject: Marketing Consultants
Does anyone have any recommendations with regard to this subject? Our
marketing team are looking for a consultant to prepare a Strategy Plan as
opposed to design elements.
------------------------------
End of LIS-PUB-LIBS Digest - 3 Dec 2003 to 4 Dec 2003 (#2003-240)
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