I would be interested to hear from authorities who have experience of self-
issue facilities. I'm particularly interested to find out percentages of
total issues which have been handled via self-issue. Also it would be
helpful to know what approaches authorities have taken to the efficiencies
they have been able to achieve as a result. Have staff been redirected
into other, more proactive activities? Indeed, have authorities been able
to quantify any efficiencies they've been able to realise through the
introduction of self-issue?
Thanks in anticipation of your help.
Ciara
Ciara Eastell
Principal Assistant County Librarian
Somerset Libraries Arts and Information
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