Just out of interest, in case I've missed the point completely (perfectly
possible these days I'm afraid).
From the customer's point of view, why would they ring a premium rate phone
number to renew their book and give the library an additional use count when
for the same money, or less, they could return book late and pay a fine?
Steven
Steven Heywood
Systems Manager
Rochdale Library Service
Wheatsheaf Library
Baillie Street
Rochdale OL16 1JZ
Tel: 01706 864967
Fax: 01706 864992
What can you do in the library?
http://rochdale.gov.uk/Living/Libraries.asp?URL=kidsquiz
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