Nick
We are finding the same problem, thankfully at the moment for a small number
of e-journals only. I agree it is frustrating and usually kicks off e-mails
to the publisher, waiting a while for those e-mails to be answered, etc etc.
All holding up the process of getting a title up and running. One publisher
even insisted on us stating each class c address in an e-mail before we
would set up access for what is the same range as the simple class b ...
Louise
Louise Cole
Electronic Resources Team Leader
Health Sciences Library
University of Leeds
Leeds LS2 9JT
e-mail [log in to unmask]
tel 0113 343 5502
fax 0113 343 4381
-----Original Message-----
From: Nicholas Lewis [mailto:[log in to unmask]]
Sent: 27 February 2003 10:03
To: [log in to unmask]
Subject: Class B IP addresses not being accepted
Hello
I've been trying to identify the most time-consuming tasks for e-journal
management and at the top of my list is (surprise, surprise!) the
activation forms for institutional access to online journals. The major
publishers have got reasonable systems for this but some make this process
far too complicated.
The worst problem is to do with the lack of recognition of Class B IP
addresses. We have one IP address for the whole campus which looks
something like this 176.111.*.* (this isn't our real one!)
Very often we fill out all the details of our institution, administrator,
adminstrator's username and password, name of administrator's cat, etc. and
then finally try to enter the class B IP address only to find out it's not
permitted in that format. Only class C or D addresses are accepted so all
the information we've just typed in is lost. Then we spend ages trying to
contact the publisher who then puts the class B IP address in for us
manually (usually several days later)
Is it just us having this problenm or do most people have a Class B
address? If so, why are the publishers only accepting Classes C and D? I'm
sure they'll be a good reason but if there is, how about putting in an
alternative system for those of us who need to use our class B one? At the
very least, a warning or explanation on the web site concerned would help.
Perhaps someone has found a way around this problem - if so, I'd be
grateful for any tips.
I did a quick search of the archives so apologies if we've discussed this
issue already - I probably missed it.
Nick
Nicholas Lewis
Electronic Resources Librarian
University of East Anglia
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