There are still places available on this course designed to help library
assistants with front-of-house skills and work relationships. The course
is being held in the north to provide easier access for libraries in that
area.
Enquiry Skills & People Matters
Enquiry Skills
A course to help you answer reference enquiries with the minimum of
fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and
where you go from there, with practical examples and exercises.
* Finding out what’s really needed
* Quick Reference Sources
* Subject guides and Encyclopaedias
* Moving the enquiry on
People Matters
This module looks at relationships at work and how to handle them in
a way which ensures you and those around you perform effectively,
efficiently and happily together
* Working in a team
* All-round communication
* Helping the customer
* Emotions and conflict
When & Where
Venue:Lady Anne Middleton's Hotel, York
Date:Wednesday 26 November
Cost:£200
How to book
To reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requiremets (dietary etc)
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couseNo refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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