Last few places remaining.
> * Apologies for cross-posting*
>
> Scottish Academic Libraries Co-operative Training Group (SALCTG), Glasgow
> Caledonian University Library, 19th November 2003.
>
> Managing Problem People
> A one day workshop for library managers and supervisors, led by John
> Hudson of Hudson Rivers.
>
> This one day workshop is for library and information staff who are
> responsible for the work of others. The day will be practical and
> supportive and will focus on:
> · What's expected of me? Setting and implementing clear standards of
> performance
> · Strategies for improving performance
> · Acting effectively - techniques for dealing with failing performance
>
> Programme
>
> 09.45 Welcome and Introductions
>
> 10.00 Today's programme. What would be most useful for us?
>
> 10.15 Developing a positive approach to negative performance
> · The challenge: Discussion and feedback
> · Clarifying expectations and establishing a climate of improvement
>
> 11.00 Positive approaches to negative performance
> · Establishing and agreeing standards of performance
> · Motivation and delegation
>
> 12.00 Improving failing performance
> · Communication, coaching and mentoring
> · Constructive criticism: The 'quiet word'
> · Formal disciplinary procedures: ACAS guidelines
>
> 13.00 LUNCH
>
> 13.45 Practical work on the quiet word
>
> 15.00 BREAK
>
> 15.15 Case studies on improving unsatisfactory performance
> · Group discussions and feedback
>
> 16.15 Action planning and workshop summary
>
> 16.30 Workshop Close
>
> Cost: £100 (SALCTG members) or £120 (non-members), including morning and
> afternoon refreshments and lunch. Please mention any special requirements
> (e.g. dietary or access) when booking, and note that cancellations made
> within one week of the course will be charged at the full rate. Bookings
> to:
>
> Anabel Marsh (SALCTG Secretary)
> Reader Services Librarian
> University of Strathclyde
> Jordanhill Campus
> 76 Southbrae Drive
> Glasgow G13 1PP.
> Tel. 0141 950 3555.
> Fax. 0141 950 3150.
> Email [log in to unmask]
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