Allegro Training will be visiting Dublin on 4 and 5 November. There
are still places left on the two course listed below. Please note that
the deadline for bookings is Friday 24 October
1. Managing change
What does it cover?
At the end of the day delegates will have considered
* External and internal drivers of change
* The principal steps for successful change management
* Creating a team
* Communicationskills and methods
* Overcoming resistance
* 'Making it stick'
Who should attend?
Staff involved with planning and implementing change within library
and information organisations
When and where?
Dublin
Date: Wednesday 5 November 2003
Venue: Westin Hotel Dublin
Cost: €300
2. Enquiry Skills & People Matters
Enquiry Skills
A course to help you answer reference enquiries with the minimum of
fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and
where you go from there, with practical examples and exercises.
Finding out what’s really needed
Quick Reference Sources
Subject guides and Encyclopaedias
Moving the enquiry on
People Matters
This module looks at relationships at work and how to handle them in
a way which ensures you and those around you perform effectively,
efficiently and happily together
Working in a team
All-round communication
Helping the customer
Emotions and conflict
Time management
Who should attend?
The courses are for people working in any kind of library. They provide
practical, task-based learning opportunities which will help
participants be more efficient, effective and enthusiastic at work. They
will broaden and enhance library assistants’ skills. The course materials
provided will allow review and reassessment of the learning over time
in the workplace.
How do I book?
To reserve a place e-mail [log in to unmask] or fax or
mail to the address below. Please provide the following details
Name
Institution
Address
Tel/Fax/e-mail
Invoice name and address (if different)
Purchase Order no.
Special requirements (eg dietary)
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couse No refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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