Dear Colleagues
One of the (many) problems with had with Hays has involved getting claim
forms from them for lost items. I was faithfully promised on two
occasions that claim forms would be sent but nothing appeared. When I
rang a third time I was informed that there was no record of any claim
forms being requested!
Alison Gage
Inter-Library Loans
University of London Library
Senate House
Malet Street
London WC1E 7HU
Tel: 020 7862 8447
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