JiscMail Logo
Email discussion lists for the UK Education and Research communities

Help for LIS-ILL Archives


LIS-ILL Archives

LIS-ILL Archives


LIS-ILL@JISCMAIL.AC.UK


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

LIS-ILL Home

LIS-ILL Home

LIS-ILL  2003

LIS-ILL 2003

Options

Subscribe or Unsubscribe

Subscribe or Unsubscribe

Log In

Log In

Get Password

Get Password

Subject:

Re: Hays DX

From:

"Atherton, Dorothy" <[log in to unmask]>

Reply-To:

For interlibrary-loan and document supply services.

Date:

Wed, 4 Jun 2003 11:26:11 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (73 lines)

Our experience has been identical to Angela's.  It took us weeks of phone calls and ever increasing stroppiness to get hold of consignment stickers.  Ryan Murphy, our contact was particularly elusive and failed to return several calls.  I think it may be a matter of getting hold of someone who knows what they're doing when you phone Customer Services.

Dorothy Atherton
Inter-Library Loans
Boots Library
Nottingham Trent University
Goldsmith St
Nottingham
NG1 5LS
0115 - 848 2889
[log in to unmask]

This e-mail is intended solely for the addressee.  It may contain
private or confidential information.  If you are not the intended
addressee, you must take no action on it nor show a copy to anyone.
Please reply to this e-mail to highlight the error.  Opinions and
information in this e-mail which do not relate to the business of The
Nottingham Trent University shall be understood as neither given nor
endorsed by the university.


-----Original Message-----
From: Angela Faunch [mailto:[log in to unmask]]
Sent: Tuesday, June 03, 2003 4:16 PM
To: [log in to unmask]
Subject: Re: Hays DX


We had a similar problem about 3 months ago.  All the other items of
stationery seem to come automatically having been triggered by the use of a
particular number from the pad.  However, this doesn't seem to happen with
the consigned labels.  I was assured three times that they were on their way
but none arrived.  An insistent call to customer services then resulted in
the arrival of a pad of consignment notes when I had quite specifically
asked for the barcoded labels!

I finally got through to a very helpful girl in customer services - I told
her we were having to send everything by Royal Mail (I had long since run
out of  labels) and would consider terminating our contract.  The labels
then arrived within 3 or 4 days. I think the only way is to get a bit
stroppy!  It is a shame, because the actual service we get from our driver
cannot be faulted. It seems that the services at Head Office don't compare.
======================================================
Angela Faunch * Document Delivery Supervisor * Templeman Library
              University of Kent at Canterbury * Kent CT2 7NU
  Tel 01227 823566 * Fax 01227 827107 * [log in to unmask]
======================================================
----- Original Message -----
From: Inter-Library Loans <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, June 03, 2003 3:29 PM
Subject: Hays DX


> To ILL Depts.
>
> Has anyone else experienced problems in getting stationery from Hays DX?
>
>  We ordered some "consigned" labels at the end of April & have still not
> received them despite constant phone calls to them (& emails). We have
been
> promised a few times that they would arrive the following day, but still
no
> sign of them. We are now getting "automatic renewal pending" messages from
> BL for items that we have had boxed up & waiting to go back for a while,
so
> it could end up costing us a fair amount. Hays always manage to get our
> bills to us, but can't seem to get these labels to us !
>
> ILL Dept.
> Keele University Library.
>

Top of Message | Previous Page | Permalink

JiscMail Tools


RSS Feeds and Sharing


Advanced Options


Archives

March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
September 2023
August 2023
July 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
December 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
2006
2005
2004
2003
2002
2001
2000
1999
1998


JiscMail is a Jisc service.

View our service policies at https://www.jiscmail.ac.uk/policyandsecurity/ and Jisc's privacy policy at https://www.jisc.ac.uk/website/privacy-notice

For help and support help@jisc.ac.uk

Secured by F-Secure Anti-Virus CataList Email List Search Powered by the LISTSERV Email List Manager