Hi Graham and others,
Regarding the servers, Ingenta Select, also use a large number of servers
e.g. taddeo etc..
It isn't just Taylor & Francis journals that we are having problems with, we
are also still having problems like you accessing our Blackwell Publishing
titles through Ingenta Select. I say still because this problem was raised
on this list on the 21st November 2002, when I said "Again as part of a
license agreement we should have access to most of the journals published by
Blackwell Publishing, but on Ingenta Select according to the list of our
subscriptions, we only have access to 144, and some of these we don't have
full access to, but only particular years. On ingenta.com we are shown as
having access to 143 titles. Also slightly worrying is that some of the
journals we don't have full access
to are e-only subscriptions of ours!!"
Now to be fair to ingenta they did respond to the query direct to the list,
but it still hasn't been completely sorted. I've just been onto Ingenta
Select and found that we now have access to 240/662 titles, so I guess that
that is an improvement, but nothing like what we are entitled to. The other
problem is everytime I go and look on Ingenta Select what I see has changed.
And it's not always an improvement as the following examples demonstrate
where we have lost total access to titles that previously we had some if not
all the access:
e.g. on 03/03/03 Agricultural and Forest Entomology - is showing subs up to
end of 2001, Vol. 4, Issues 2 and 3 are missing. When I try and access an
article in Vol. 4(4)(2002) - I get the following message:
However, the above registration(s) do not hold a valid subscription to this
title. If you believe your institution should have access please contact
your library.
e.g. on 02/04/03 Agricultural and Forest Entomology - is now longer showing
any subs at all. Vol. 4, Issues 2 and 3 are now there (something postive at
least). When I try and access an article in Vol. 4(4) (2002) - I get the
following message:
However, the above registration(s) do not hold a valid subscription to this
title. If you believe your institution should have access please contact
your library.
e.g. on 03/03/03 Basin Research - is showing subs up to the end of 2001,
when I try and access articles in the latest volume, Vol. 14(4) (2002) I get
the following message:
However, the above registration(s) do not hold a valid subscription to this
title. If you believe your institution should have access please contact
your library.
e.g. on 02/04/03 Basin Research - is now longer showing any subs at all.
When I try and access an article in Vol. 14(4) (2002) I get the following
message:
However, the above registration(s) do not hold a valid subscription to this
title. If you believe your institution should have access please contact
your library.
This really isn't good enough. What I am particularly irritated by is why
this has not yet been resolved. If there is a more serious underlying
problem then I just wish someone would come clean on this list. I am
perfectly capable of understanding that there may be technical difficulties
that haven't been resolved yet with accessing our subscriptions on Ingenta
Select. What is clear is that we are not alone, as Graham has just
indicated. What about our users, are they being subjected to the same kind
of confusion as illustrated above.
I am not sure the problem is the same as we are experiencing with our Taylor
and Francis journals, but is it a coincidence that both these publishers are
moving/have moved to hosting their own journals through Ingenta and Ingenta
Select, rather like Science Direct has done ever since the beginning.
We do pay good money (some would say far too much money) for these
resources, we are obviously not getting what we are entitled to access if we
use Ingenta Select.
Cheers
Lesley
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]]On Behalf Of Graham Stone
Sent: 01 April 2003 14:17
To: [log in to unmask]
Subject: Re: Funny Things Happening on Ingenta Select with Taylor &
Francis Journals
Lesley,
I have noticed for quite a while that ingenta titles are not as up to
date as the publisher Web Sites (e.g. OUP and Blackwell Synergy)
- they can be as many as two issues behind, although a quick
scan of half a dozen titles just now seems to show that most have
caught up since I last compared the two in January - with the
exception of Transfusion Medicine.
As for ingenta select - it is causing great confusion - especially as
it is not yet Athens compliant - was this scheduled for the end of
March?
The other problem for us is that we do not have the same access
to ingenta as ingenta select, e.g. we cannot access Blackwell
titles through ingenta select. Now I haven't actually contacted
ingenta select yet - I didn't think I would need to as it is the same
company!
Could this be a similar problem for your researchers - did one
access ingenta, the other access ingenta select?
I'm not sure about the different servers as we changed all our
former Catchword titles to ingentaselect.com/... so no longer point
to pinkerton et al.
Graham
Date sent: Tue, 1 Apr 2003 11:19:02 +0100
Send reply to: An informal open list set up by the UK Serials Group
<[log in to unmask]>
From: Lesley Crawshaw <[log in to unmask]>
Subject: Funny Things Happening on Ingenta Select with Taylor
& Francis Journals
To: [log in to unmask]
> Hi,
>
> I recently commented to the help desk at ingenta that sometimes when
> accessing journals through ingenta select that I was sure that
> sometimes I was not able to gain access to the full text of journals
> to which we subscribed, and that the subs icon was not always
> appearing next to the journals content. Sometimes there was no content
> showing for a journal, but at other times there was. At that time I
> had no evidence, as the problem appeared to be intermittent, and was
> difficult to replicate.
>
> A few weeks ago I reported a problem to ingenta regarding some
> problems with accessing Journal of Sports Sciences, a subscribed
> titles of ours, through Ingenta Select, this time I was able to
> provide screen dumps of the problems to ingenta. The first problem was
> that sometimes when going to this particular journal on Ingenta Select
> no contents i.e. volumes, issues were displayed. The next problem was
> that the available content for this journal was different on Ingenta
> compared to Ingenta Select, on Ingenta there hadn't been any issues
> loaded for this title since February 2001.
>
> I did receive a response from ingenta saying this was a problem with
> the MetaPress data which wasn't yet available at the host site.
>
> Yesterday two of our researchers reported that they were being denied
> access to full text articles from Memory, a subscribed title of ours,
> that they wanted to download. One of them had been able to look at the
> articles earlier, but when the other went to download the articles for
> retention they were denied access. When I went to Ingenta Select to
> see what was happening, I could see the subs icons next to the issues
> and I was able to download full text articles. However, when one of my
> colleagues tried to access Memory on Ingenta Select this morning,
> there were no subs icons next to the issues.
>
> Now I know Ingenta Select uses a number of servers, is it possible
> that not all the servers are updated with the same information which
> may explain why sometimes we can see the subs icon next to our
> subscriptions, but at other times not?
>
> Both these journals are Taylor and Francis journals, is there a
> connection here?...or is this problem affecting other publishers?
>
> Whatever is going on here, it is bound to cause some confusion and
> irritation amongst our users, especially when the problem is so
> difficult to replicate, unless you are lucky that the user managed to
> keep a screen dump of the problem as proof, which doesn't normally
> happen. These problems also make it difficult for our helpdesk staff,
> who may have users telling them there is a problem, but then can't see
> any evidence that this is happening when they go onto the Ingenta
> Select web site.
>
> At least I know that I wasn't hallucinating!! Has anyone else out
> there experienced similar problems? Can Ingenta provide some
> explanation for these incidents?
>
> Cheers
> Lesley
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Lesley Crawshaw, Faculty Information Consultant,
> Learning and Information Services,
> University of Hertfordshire, Hatfield, AL10 9AB UK
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> e-mail: [log in to unmask]
> phone: 01707 284662 fax: 01707 284666
> web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
> list owner: [log in to unmask]
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
****************************************************************************
*****
Graham Stone
Serials and Electronic Developments Team Leader
Eagle Learning Support Centre
Bolton Institute
Deane Road
Bolton BL3 5AB
email [log in to unmask]
Tel. 01204 903099
Fax. 01204 903594
URL http://www.bolton.ac.uk/learning
****************************************************************************
*****
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