Hello Hugh, We achieved a PFI Pathfinder project in Bournemouth Libraries.
This covered all ICT services in all 12 libraries since March 2001 and the
building and FM services of the new Bournemouth Library in the Town Centre
which opened in April 2002. We were the first public library service to
The PFI contractor provides the building and Facilities Management Services
e.g. building maintenance, caretaking, portering, cleaning services using
their own staff or their own contractors. The contract is for a 30 year
period, with options to buy the building at the end of the period. The
library service continues to be managed and run by library service staff
within the structure and policies of the service.
The contract works on the basis of a number of output specifications and
service standards. In the event of inadequate performance we deduct an
amount from the monthly service charge paid to the contractor. The amounts
are set out in a payment mechanism based on factors like standard levels,
availability and the significance of the area in question to the running of
the service. We have generally been very pleased with the service
standards and there is rarely a need for deductions which is ultimately what
is hope for interms of service provision.
Changes are dealt with through a change control mechanism. We have already
used this e.g. to integrate the people's network project into the IT
services part of the contract.
The PFI contracts do not effect the counting of use of these library
services for statistical or any other purposes.
I hope this is of help with your initial research. Based on our existing
experience we have received a great deal of national and international
interest in the PFI project in Bournemouth. It may be of help for you to
arrange a group from Bexley to visit Bournemouth to see the project in
action and to talk to relevant staff about how it is managed. We seek to
tailor the content of visits to suit whether the interest is primarily in
the PFI aspect or to see the new facilities. If you would like to arrange a
visit please contact Medi Bernard at Bournemouth Library on 01202 454848.
Best wishes with your further consideration of the project.
Principal Development and Support Services Manager
22 The Triangle
Phone (01202) 454825
Fax (01202) 454830
email [log in to unmask]
From: Paton, Hugh [mailto:[log in to unmask]]
Sent: 03 December 2002 10:14
To: [log in to unmask]
Subject: Public Library PFI's
We are looking at a possible PFI for a library in Bexley (not the whole
service). Responses from anyone who has experience of running such a
service, or is well on the way, would be very helpful, and I will
summarise if there is interest.
Particular questions are:
1. Does the PFI contractor run the whole service from the building, i.e.
independently of the library service and using their own staff, or,
2. Does the contractor manage the building only, with the actual library
service provided by library staff?
3. If the contractor runs the whole service, how are contract issues
dealt with; e.g. additions/changes to required services, sanctions for
poor performance, etc.
4. Is there an issue over PFI services counting as local
authority-provided from the point of view of library standards? i.e. if
the service is not directly provided by the council, can it be counted
for statistical purposes?
I gather Brighton and Hackney are providing (some) services via PFI and
would be very interested to hear from them.
Library Development Manager - Bexley Council
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