Dear Colleague
eGOVERNMENT CASE STUDY COMPETITION: £200
Prizes
Case studies of e-government success and failure are of
considerable value as an online resource. I would thus like to
generate some more cases, with a particular focus on success
and failure factors.
With this in mind, I would like to invite you to submit a case
study of e-government success/failure in a developing or
transitional country. The required format is given at the end of
this message, or you can submit online via the rather unlovely
page I've loaded at:
www.egov4dev.org/casestudy1.htm
To provide some incentive/reward for efforts, those cases
submitted by August 31 will be judged on the basis of their
learning/knowledge-building value, and the authors of the top
three cases will each receive a £200 payment. Value comes
especially from balanced and objective rather than 'rose-tinted'
and subjective cases.
Note that e-government cases must involve a public sector
organisation as at least one of the users, owners or funders of
an ICT-based system.
If you have any feedback or questions on this idea or the case
formats, do please contact me.
Richard Heeks ([log in to unmask])
Moderator, egov4dev
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FORMAT FOR eGOVERNMENT SUCCESS/FAILURE
CASE STUDIES
1. You: your name and email address (indicate if you wish to
remain anonymous in the online version of the case).
2. Title: give your case study a short e-government-related title.
3. Organisation: the case study organisation's name (again
indicate if you wish the specific name to be anonymous in the
online version).
4. Region: the region of the world in which the organisation is
located (e.g. North Africa, South Asia, etc.) – we are only
seeking cases from developing or transitional economies.
5. Date: the start date of operation of the application.
6. Application: the type of e-government application involved
(e.g. management information system, intranet, Web-enabled
citizen services, etc.) and the main hardware/software used
(c.100 words maximum).
7. Application description: what exactly does the application
do in terms of processes performed (or, for a failure, what was
it supposed to do) (c.150 words max.)?
8. Application purpose: why was this application introduced
(c.100 words max.)?
9. Stakeholders: who has been affected by this application?
(c.100 words max.)?
10. Impact: what have been the costs and benefits of this
application (try to quantify if possible) (c.200 words max.)?
11. Evaluation: has this been a success, or a partial failure, or a
total failure (c.50 words max.)?
12. Enablers/CSFs: what were the main enablers or critical
success factors that helped the project (maximum of three
factors)?
13. Constraints/CFFs: what were the main
constraints/challenges or critical failure factors that caused
problems for the project (maximum of three factors)?
14. Recommendations: on the basis of the case, what key
actions would you recommend to other e-government
practitioners (either best practices to adopt, or mistakes to
avoid) (maximum of three recommendations)?
15. Further information: any relevant Web link or contact name
for further info.
Submit case to: [log in to unmask]
---------------------
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Dr Richard Heeks
Senior Lecturer, Information Systems & Development
Institute for Development Policy & Management
University of Manchester
Precinct Centre
Manchester M13 9GH U.K.
Phone: +44-161-275-2870 Fax: +44-161-273-8829
Email: [log in to unmask]
IDPM Web: http://www.man.ac.uk/idpm
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