What would be interesting would be to share the thinking behind the trial of
not sending overdue letters itself.
Mike Maguire
Group Librarian S & E Devon
Devon Library & Information Services
tel 01392 384223
fax 01392 384228
mailto:[log in to unmask]
http://www.devon.gov.uk/library/
Unless otherwise stated the views expressed are
personal and not necessarily those of Devon County Council
> -----Original Message-----
> From: Wimbledon Library [SMTP:[log in to unmask]]
> Sent: 16 July 2002 18:51
> To: [log in to unmask]
> Subject: overdue letters
>
> Here in Merton we are about to run a trial of sending no overdue letters
> to
> library users. At present we send them at 8 weeks overdue.
>
> Has any other library authority tried this wheeze? And what impact did it
> have on:
>
> amounts of fines collected (especially now that we have targets to meet)
> customer reaction
> eventual return of books (or did they just never come back?)
> reservation system (did it fail to meet its targets?)
>
> I look forward to your replies, and if they are interesting enough I will
> summarise them for the list.
>
> Wendy M. Siemaszko
>
> Wimbledon Library
> 35 Wimbledon Hill Road
> London SW19 7NB
>
> Tel: 020 8946 1136/7432
>
>
>
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