Hi,
>Has anyone any suggestions as to how we might proceed? or indeed has a
similar experience.
We have given up on trying to get ScienceDirect becuase they never reply to
our emails.
>Perhaps this list could have a Customer Service award each year for best
and worse service. I'd >nominate Ingenta for the best - they've been
brilliant with anything I've asked and so prompt. >>No prizes for guessing
who's at the bottom of my list.......
Funnily enough, at the UKSG InForum this morning we were discussing exactly
this - some sort of Golden Raspberry award? I'm not sure it would have any
effect though.
Lisa
Lisa Stockley
Assistant Librarian (Serials)
IEE Library
Savoy Place
London WC2R 0BL
020 7344 5434
Fax: 020 7497 7735
>Best Wishes to all
>Ros Doig
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