Could I have your views on this? As many of you will be doing, I am
preparing my budget proposals for next year and again as I am sure many of
you are doing, I am looking at usage statistics of journals and online
databases. I routinely email the suppliers of resources who do not provide
me with the facility of retrieving my own statistics. I contacted one
supplier who told me they would charge 50 pounds for this information and 50
pounds each time I requested it! I was stunned. The ironic thing is that we
have no doubt that this is a well used database and what I actually wanted
was the number of simultaneous users and turnaways. We were in fact
wondering if we should increase the licence. We pay 1700 pounds for this
database and I think we should be entitled to statistics. Have colleagues
ever had this reply before and what has been their response? It is an
essential database and we cannot cancel. There is another supplier but they
cost more.
Thanks
Maureen
Maureen Richardson
Journals and Electronic Resources Manager
Learning Resource Centre
Edge Hill
St Helens Rd
Ormskirk
Lancashire L39 4QP
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