-----Original Message-----From: Dan Jellinek [mailto:[log in to unmask]]
Sent: Friday, February 08, 2002 1:31 PM
To: egovbulletin
Subject: E-Government Bulletin - February 2002
* E-GOVERNMENT BULLETIN.The Email Newsletter On Electronic Government,
UK And Worldwide.
* ISSUE 108, FEBRUARY 2002.
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* CONTENTS: IN THIS ISSUE.
Late scramble for e-voting partners
- net election trial deadline looms
E-procurement market 'immature'
- expectations unrealistic, report warns
Revamp for UK Parliament site
- to cater for 'hunters and browsers'
E-Government Bulletin sets publishing benchmark
- first ever email newsletter audit
Partnership cash to be shared in March
- government assesses council plans
Money claims move online
- digital summonses for debtors
ID plan back on the cards
- compulsory identification proposed
News in brief: Broadband moves; Open source office; ICT Wales;
Knowledge network.
Section two: Council web sites - and then there were three.
- All but three UK local authorities now have web sites: Dan Jellinek
quizzes the latecomers.
Section three: Training - bringing inert boxes to life
- Analysis of the public sector technology training sector, by Derek
Parkinson.
Section four: Infrastructure - Scotland.
- Michael Beaumont examines the progress - or otherwise - of the local
government secure intranet in Scotland.
[Contents ends]
* SECTION ONE: NEWS.
* LATE SCRAMBLE FOR E-VOTING PARTNERS.
Two local authorities of five that this week won a bid to test online
voting in May's local elections have yet to find a technology partner for
the trials, with just a week to go to hit government deadlines, E-
Government Bulletin has learned.
In all, 30 councils have been chosen by the Department of Transport,
Local Government and the Regions to pilot new ways of voting
including mobile phone voting and kiosk voting. Five councils - Crewe
and Nantwich, Liverpool, Sheffield, Swindon and St Albans were
selected to trial internet voting using ordinary computers. However, the
five have first to confirm a technology partner for the trials, and both
Crewe and Nantwich and St Albans have yet to do so.
An election official at Crewe and Nantwich Borough Council said the
council has until next Friday to pick a supplier from a shortlist of six. He
said the council had originally planned to use Trilogy Systems
(http://www.trilogyuk.com), the company that already supplies its
electoral role management software, but could not because Trilogy was
not on a supplier short-list approved by the DTLR.
The other three councils selected have been talking to approved suppliers
for some time. Liverpool and Sheffield city councils has for months been
linked with a package provided by BT and election.com, while Swindon
is believed to be closing discussions with Electoral Reform Services.
Both BT and Electoral Reform Services welcomed a report by the
Independent Commission on Alternative Voting Methods which
recommended that a Technology Taskforce is established before the trial
of internet voting to "evaluate and challenge the system". For more see:
http://www.electoral-reform.org.uk/sep/topstories/elecvoting.htm
* E-PROCUREMENT MARKET 'IMMATURE AND UNPROVEN'.
The UK's public sector e-procurement market is "immature, and full of . .
. unproven technologies", a new report from public sector finance
association CIPFA warns.
The report warns of unrealistic expectations about the level of savings
which may be achieved from purchasing goods and services
electronically, expectations the report blames on "some media
commentators". It goes on to say that the benefits of e-tendering to
suppliers would be enhanced if local authorities joined forces.
"This would allow suppliers easy access to tenders in the local region (as
opposed to the immediate council area); allow them to tender for a wider
range of contracts; and would provide additional incentives for suppliers
to participate in the electronic tendering process," the report says.
The report concludes: "It is clear there are many issues to resolve and
questions to be answered before the e-procurement path can be
successfully negotiated".
'e-Procurement in the UK public sector' costs 200 pounds from:
http://www.ipf.co.uk/egovernment/egovforum/
* SUMMER REVAMP FOR PARLIAMENT SITE.
The UK Parliament web site (http://www.parliament.uk) is to be
relaunched this summer with a new look and structure.
The current site is almost entirely text-based and was developed in-house
by Parliament's library and its communications directorate. Though
packed with information on the rules and proceedings of the Lords and
Commons, its lack of visual design coupled with its huge size mean it
can be confusing to navigate.
Last week the online learning and web portal developer Epic
(http://www.epic.co.uk), which won the redevelopment contract, updated
E-Government Bulletin on the new site's planned look and feel.
The revamped site will have a stronger visual identity and its home page
will display two main menu areas aimed at 'hunters' and 'browsers'.
Hunters are people with specific information needs - for example
lobbyists, journalists and policy analysts - who will be able to quickly
access specialised information sources including Parliamentary
publication. Browsers will include tourists and schoolchildren, who will
be able to find pages with more general information, presented in a
livelier way.
Meanwhile Parliament began web-casting its proceedings last month for
the first time, at http://www.parliamentlive.tv
This pilot service works with Windows Media Player and Real Player
and works quite well with a high-bandwidth connection, although the
sound level seems erratic. Viewers can choose to watch the Commons,
the Lords, Westminster Hall or select committee sessions.
And in a bid to keep ahead of the game the Scottish Parliament, which
has been web-casting since September 2000, has upgraded its own live
online service with new features implemented by Victoria Real, the
company that provided internet support for the hit TV series Big Brother.
The site will now build archives of the previous two weeks for all main
chamber and committee proceedings:
http://www.scottishparliamentlive.com/
* E-GOVERNMENT BULLETIN SETS PUBLISHING
BENCHMARK.
E-Government Bulletin has become the first ever email publication to
gain a circulation audit from ABC Electronic (http://www.abce.org.uk),
the new media arm of the publishing industry's Audit Bureau of
Circulation.
Following a rigorous audit process that validated live email addresses
and checked to ensure that everyone who receives the newsletter has
requested to do so, the audited distribution for our December issues was
certified at 6,864.
Richard Foan, Managing Director of ABC Electronic, said: "Being the
first to achieve ABC Electronic certification of their email distribution is
a major achievement for [the bulletin's publisher] Headstar. We are
pleased to offer our industry the transparency that it demands in this
growing sector."
E-Government Bulletin editor Dan Jellinek says: "We knew our email
newsletter was achieving a significant penetration to our target audience
but wanted to prove it. We also wanted to demonstrate the same level of
accountability for our virtual publication as other organisations have for
print media.
"I am delighted that a specialist publishing house like ours is making the
pace in email publishing in its purest form".
Headstar has also announced that from March 2002, E-Government
Bulletin is to be published fortnightly, doubling the frequency of our free
service. An emailed-out HTML version of the bulletin is also planned as
an opt-in alternative to our plain text version, which will continue to be
the default format.
Companies or organisations wishing to sponsor or place notices in the
newly audited bulletin should contact Tamara Fletcher on
[log in to unmask] or telephone 01273 267173
* PARTNERSHIP CASH TO BE SHARED IN MARCH.
An announcement will be made in March on which English local
authorities have been successful in bids for a share of a central 190
million pound fund to support e-government partnership projects, E-
Government Bulletin has learned.
The Department of Transport, Local Government and the Regions
identified possible partnership projects from councils' 'implementing
electronic government' statements which were submitted late last year.
Councils involved were then asked for further details, and these are now
being sifted to decide how the fund will be allocated. The DTLR will
also have to convince the Treasury of the viability of all projects before
any money is released.
As well as any partnership money they may receive, it has already been
announced that all 398 English councils will receive 200,000 pound each
a year over the next two years to help implement their e-government
plans - a total grant of 160 million pounds (see E-Government Bulletin,
December 2001).
Some councils have taken the canny step of pooling their 200,000 pound
allocations towards joint projects which have then been resubmitted for
extra money from the partnership fund. Others are partnering with
central government or private sector agencies.
Meanwhile in Scotland an initial sum of #15 million has been agreed by
ministers for the second round of the country's Modernising Government
Fund in 2002-03.
Potential bidders to the fund are invited to submit an outline project
proposal to the 21st Century Government Unit of the Scottish Executive
(http://www.scotland.gov.uk/government/c21g) by 28 February. Council
Chief Executives should ensure that bids are co-ordinated and relevant to
the success of the councils 21st Century Government Action Plan.
Short-listed councils will be invited in March to submit a fully worked
up bid to the fund by 10 May, with a final decision announced at the end
of June. There are four key areas on which the money will be focused:
citizen accounts and smart cards, data sharing, the development of
common data standards and e-procurement.
* MONEY CLAIMS MOVE ONLINE.
Creditors are now able to issue official letters to summons to court
debtors owing less than 100,000 pounds, using a new web service built
by the Lord Chancellor's Department.
The site (http://www.moneyclaim.gov.uk) has been designed to provide a
more efficient alternative to filling out paper forms collected from the
local county court, or printed out from files downloaded from the Court
Service web site. The date is sent directly to the County Court Bulk
Centre in Northampton, which works with technology supplier EDS to
process over half of the 1.6 million claims made a year.
Colin Duguid, managing director of credit and debt management
company ROK Associates (http://credit-to-cash.com), said: "After testing
the process, I think that it will become the popular choice for self-service
and professional litigants who are not heavy users. Litigants fear the
perceived complexities of starting a claim, however this system is easier
than many e-commerce shopping baskets in use today."
The new system is an extension of an existing electronic claims services
operated since 2000 for large-scale users such as solicitors firms, finance
houses, banks and utilities companies.
The Lord Chancellor's Department expects the site to handle 25,000
claims by the end of the year, generating a minimum income of 675,000.
But this is unlikely enough to cover its full running cost of 885,000
pounds a year.
* ID PLAN BACK ON THE CARDS.
The government is planning to publish a consultation paper on the merits
of identity cards by early summer, home secretary David Blunkett told
Parliament this week. The cards would be likely to be based on the latest
digital 'smart card' technology', and would be used where individuals
accessed state benefits or other services.
The announcement marks a departure from previous policy, restated in
the aftermath of the 11 September terrorist attack on the US, when the
government said it was not planning an identity card system.
Blunkett said that although the possession of an 'entitlement card' would
be compulsory, the government had already ruled out making failure to
carry it around an offence.
* NEWS IN BRIEF:
BROADBAND MOVES: The Treasury's Office of Government
Commerce (http://www.ogc.gov.uk) has set up a team to examine how
public sector bodies including schools and hospitals and libraries may be
able to pool their buying power to access high-speed internet services.
Meanwhile the Northern Ireland Minister for Enterprise, Trade and
Investment has announced a pilot programme to allow small rural
businesses to access subsidised high-speed internet connections via
satellite:
http://www.nics.gov.uk/press/eti/020115f-eti.htm
CORNISH SUNRISE: Penwith District Council in Cornwall and Scottish
Central Police have become the first two UK public sector bodies to roll
out Sun Microsystems' open source suite of office software applications
Star Office to all their staff:
http://www.sun.com/staroffice
ICT WALES: The creation of a 'silicon-based economy' in Wales is the
subject of a conference taking place on 28 February in Newport. Topics
to be covered include e-procurement and collaborative working:
http://ictwales2002.co.uk
WINNING NETWORK: The Knowledge Network, a project led by the
Office of the e-Envoy with Cable and Wireless, IBM and Lotus
Professional Services, has won a best management practice award from
the Management Consultancies' Association (http://www.mca.org.uk).
The network enables a wide range of cross-government briefings to be
centrally available on-line. A survey on its benefits is at:
http://www.e-envoy.gov.uk/knsurvey.doc
[Section one ends]
* SPONSORED NOTICE: IMPLEMENTING E-GOVERNMENT
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The Welland Partnership has developed a community portal spanning
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Book online at http://www.softwareag.co.uk or contact Kate Skelton on
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[Sponsored notice ends].
* SECTION TWO: FOCUS
- COUNCIL WEB SITES.
* AND THEN THERE WERE THREE.
by Dan Jellinek [log in to unmask]
One UK web consultancy markets itself with the phrase "if you cannot
be found on the world wide web you may as well not exist". While this
might be overstating the case somewhat, it is certainly true that there is
now a huge number of people searching for information on the web, and
that if an organisation has no site then to those people it will not exist.
For local authorities, this could mean that tourists seeking to visit their
areas; businesses looking to relocate; and of course many residents too
may miss opportunities to find out about or interact with local services
and amenities.
Surely though by now, in February 2002, all UK councils have a web site
of at least some basic state of development?
Well, nearly. The Society of IT Management has been tracking council
web sites for several years and numbers have been growing steadily from
343 in January 1999 (representing 75% of all councils) to 401 in 2000
(86%) and 442 in 2001 (95%). And in its latest snapshot of local
authority web site development due out next month it will be revealed
that all but three out of 467 local authorities now have web sites.
Step forward Bridgnorth, an independently-controlled district council in
Shropshire serving a population of 50,800; Corby, a Labour stronghold
in Northamptonshire serving 53,500; and Vale of White Horse, a Liberal
Democrat run district in Oxfordshire with a population of 113,300.
Typing 'www.bridgnorth.gov.uk' into your web browser, for example,
simply brings up an 'Under Construction' holding page with no
information about the council on it at all. When contacted, however, the
council confirmed it does have an e-government champion and plans to
launch a site later in the year.
Bridgnorth head of IT Tony Brown said the council has been slow in this
area partly because it is a small shire district with a lot of financial
pressure in other service areas, but "we are supportive of the e-
government agenda and are in talks with suppliers and other councils
about the best way to offer our residents a service portal.
"We also feel strongly that when we do release a site it has to be a
quality system, with proper interactivity", Brown said. "Some council
web sites currently are no more than a token, and they're not updated.
We could knock up a series of screens like that in no time at all, but
people would not want to come back to it. We want to do it properly,
take advantage of lessons learned by others and not make the same
mistakes".
This was a theme echoed by the second late-adopter, Corby. A
spokesperson said: "It has taken a long time but we're now on the case,
and will probably have a site by the end of February or early March in
conjunction with a local designer.
"We are also trying to encompass the whole e-government issue at once,
including online payment and using the Internet for voting, for example."
The spokesperson did admit however that there had been a number of
management changes at bad times that had created further problems with
starting up a site, and a member of the council's IT Department also
hinted that the technology has been ready for some time but "we won't
create one until it is agreed that another department will take
responsibility for content."
And so to Vale of White Horse, which does have a few pages of
information hosted on the Oxfordshire County Council web site at
http://www.oxfordshire.gov.uk/centres/io.idc?ioid=6 but like Bridgnorth
and Corby, no site of its own.
In December the council appointed a web site project manager, and a site
is planned to go live by mid-2002.
A spokesperson said that "one of the guiding principles for our members
is to come to technology projects late and get it right".
One might say the first part of this maxim has certainly been achieved,
and time will tell about the second part.
SOCITM Insight programme manager Martin Greenwood has his doubts:
"In general there is no substitute for learning from experience - you
cannot stand on the sidelines and watch other people use new
technologies. The good web sites have been at it for a while".
Looked at in the round though, the fact that all these three councils do
plan to launch sites this year mean that the overall message from this
year's SOCITM report is certainly positive: by the end of 2002, every
single council in the UK should have a web site for the first time.
Compare this for example with figures cited for the Netherlands recently
which found that, as at March 2001, just 290 of the 504 Dutch
municipalities had sites (see http://www.e-
envoy.gov.uk/publications/reports/benchmarkingV2/portals_neth.htm).
In the UK however, the race is now on to see which council gains the
dubious distinction of being the last to finally make it onto the world
wide web.
NOTE: Those interested in placing advance orders for next month's
SOCITM review of UK council web sites should email
[log in to unmask]
And the bulletin would welcome feedback from readers from outside the
UK on the rate of development of web sites by their country's local
authorities. Please email Dan Jellinek on [log in to unmask]
[Section Two ends]
* SPONSORED NOTICE: SERVING YOUR eCITIZENS - A
PRACTICAL APPROACH.
Telamon, with partners Novell, Calendra, Network Designers,
Metastorm and Obtree, are hosting a series of UK roadshows to
demonstrate techniques to help you build e-government solutions in an
incremental yet fully integrated fashion.
These free events will cover how to exploit existing local government
systems without re-engineering; how to build an information-packed web
site that is easy to maintain; secure access to information by citizens;
improving internal workflow; and reducing your internal administrative
burden.
Locations are Bracknell, 12 March; Leeds, 14 March; and Bristol, 19
March.
To register, see http://events.metastorm.com/telamon
or phone Telemon Systems +44 (0)870 607 4747
[Sponsored notice ends].
* SECTION THREE: ANALYSIS
- TRAINING.
* BRINGING INERT BOXES TO LIFE.
by Derek Parkinson [log in to unmask]
When organisations upgrade their technology infrastructure, it is rarely
the implications for staff training that grabs the headlines. More often,
new communication technologies are talked about in terms of systems,
standards, protocols, or cost.
But in fact, training is the first step over a boundary that divides
technology as a pile of boxes of inert equipment from technology as a
useful tool integrated into people's working lives. According to Jim
Briggs of the University of Portsmouth Healthcare Computing Group,
public sector IT projects are often hit by problems implementing new
technologies: "They almost always underestimate the costs of cultural
resistance".
It is part of the task of training to overcome this resistance, but as
Briggs
notes, training itself can add significantly to the costs of an IT project.
According to estimates from the local government Improvement and
Development Agency (http://www.idea.gov.uk), councils in England and
Wales have an identifiable training budget of 600 million pounds for
their 1.8 million staff. The total cost of training needed to meet the 2005
e-government targets is expected to be higher, but identifying a precise
figure will be difficult as costs will be partly hidden within departmental
budgets.
Until recently, the identification of training needs of central and local
government bodies has been mainly conducted at a local level, with some
general guidance and research carried out by umbrella organisations such
as National Training Organisations (NTOs). There are currently 72 of
these, aiming to offer a employer-led perspective about training needs in
specific sectors or industries.
NTOs are limited companies, controlled by boards made up of
representatives from employers in the sector and supported by a central
NTO Council. They have been tasked with identifying skill shortages
and training needs; influencing education and careers guidance
provision; developing occupational standards and advising on the
national qualifications structure; and advising on training arrangements
and training solutions. Central and local government are represented by
CGNTO (http://www.central-gov-nto.org.uk) and LGNTO
(http://www.lgnto.gov.uk), respectively.
The NTOs are due to be wound up at the end of March 2002 and
replaced by around 20-40 Sector Skills Councils (SSCs) linked together
by the Sector Skills Development Agency (SSDA). Unlike the old NTO
Council, the SSDA will take a more active, centralising role, funding
SSCs, monitoring their performance and covering sectors and industries
without a home-grown SSC. At present, it is still unclear how much
funding the agency will have at its disposal.
Broadly, computer training for non-technical staff has two components:
raising the abilities of all staff to a minimum level so that they are
capable of using standard applications such as email, web and
spreadsheet packages, for example; and more sharply focused e-learning
applications, where staff use online tools as a supplement to or
replacement for traditional training methods.
An example of the benchmark minimum level of competence is defined
by the so-called European Computer Driving Licence
(http://www.ecdl.com), a specification established in 1988 by the
Finnish Computer Society and later adopted as a standard in IT
competency in that country. During the early 1990s the curriculum was
developed and adopted by other EU member states as a European
benchmark. ECDL consists of seven learning modules: Basic concepts of
IT; Using the computer and managing files; Word processing;
Spreadsheets; Databases; Presentations; and Information and
communication (see also http://www.ecdl.co.uk).
Training of this sort can be planned and delivered in-house as is the case
at the London Borough of Camden. According to Camden's head of ICT
Glyn Evans, the council is well-placed to organise its own training, and
aims to be accredited as an ECDL examining body within the next year.
However, according to Evans, to take this route a solid background of
ICT competence is needed: "The culture has to be right".
For organisations with a good general level of competence, the desktop
computer can itself become a delivery channel for training. For example,
the Department for Work and Pensions (DWP) has recently run a trial of
e-learning software designed to coach Benefits Agency and Employment
Service staff on their interview technique. The software, supplied by
Epic Group (http://www.epic.co.uk) consists of an interactive structure
of video clips designed to steer the trainee through different scenarios,
depending on their responses.
According to Epic sales and marketing director Steve Rayson, although
the production costs are high for this kind of project, in the longer term
savings can be made: "For the DWP, just the printing costs for material
for a single course for 60,000 people can be as much as 350,000
pounds," he says. Rayson also claims that e-learning techniques can
speed up the training process: "e-learning is thought to be 30-40 per cent
quicker than the traditional classroom," he says.
While the SSDA focuses on providing a centralised structure for
employer-led training, there is an obvious need for flexibility at the local
level to choose which delivery mechanism is best: in-house, outsourced
or e-learning. For this to be an informed choice, a broad-based approach
to skills assessment seems the best starting point despite its reliance the
good old technology of paper-based questionnaires.
[Section three ends]
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[Sponsored notice ends]
* SECTION FOUR: INFRASTRUCTURE
- SCOTLAND.
* LGSI NORTH OF THE BORDER.
by Michael Beaumont [log in to unmask]
NOTE: This article is a follow-up to last issue's piece on the roll out of
the government secure intranet ('Connecting to the backbone', January
2002). It covers the progress of the Local Government Secure Intranet
(LGSI) project in Scotland. Michael Beaumont is chair of the LGSI Task
Group (Scotland).
In Scotland, a working group of local authorities has been set up by the
Convention of Scottish Local Authorities (http://www.cosla.gov.uk), the
LGSI Task Group (Scotland). The group is charged with examining the
at the pros and cons of introducing a secure local government intranet
here.
More specifically, the remit of the working group is to identify a 'killer
app' which would generate enthusiasm in the project, identify security
issues and develop codes of connection and a draft security framework
based on the BS7799 standard. This security framework was not meant
to reach standards set for central government by the security service's
Communications-Electronics Security Group (http://www.cesg.gov.uk),
but to be more suitable for local authorities.
So far LGSI can only offer secure email, a facility which has failed to
inspire most authorities. The main stumbling blocks have not been
security, but a lack of awareness regarding the benefits of LGSI and the
frankly awful service delivery of Cable and & Wireless. The project has
also been stalled somewhat for several months by the reorganisation of
COSLA and the illness of key working group members.
The major aim of the working group is to demonstrate benefits to other
authorities which can be realised in the short term, thereby increasing the
level of participation. It is felt that development thereafter would be
organic as other authorities identify and implement further applications.
It is something of a Catch 22 situation: real benefits cannot be realised
until critical mass is reached and critical mass cannot be reached because
authorities are reluctant to join because no services are available.
Three councils are, however, working towards running the Integration of
Scottish Criminal Justice Information Systems (ISCJIS) project over the
LGSI: Inverclyde, Renfrewshire and East Renfrewshire. This project will
demonstrate the benefit of LGSI and also importantly provide a cost
saving as it will negate the need for the installation of an outdated X25-
standard network. This was only accepted recently by the criminal justice
team after considerable lobbying by the working group on behalf of local
authorities, but a communication has now been made to all authorities
recommending this approach.
For more on ISCJIS see:
http://www.district-courts.org.uk/iscjis.htm
Another possibility is the use of LGSI for registration offices, helping the
General Register Office implement projects to modernise their service
including digitisation of records. The results are the same as above,
secure common architecture for communications which will provide cost
savings as well as business improvements. The office's plans are at:
http://www.gro-scotland.gov.uk/grosweb/grosweb.nsf/pages/actplan
All in all, however, the LGSI roll-out has been held back by a lack of
appreciation of its potential benefits and lack of vision about the
possibilities for its future, which are huge, in relation to the delivery of
the modernising agenda. It is noteworthy that central government bodies
were given no option about joining GSI, and hence their take up has been
much more successful. Organic growth is okay but some central
management is required to take the project forward.
[Section four ends]
* HOW TO RECEIVE E-GOVERNMENT BULLETIN.
To subscribe to this free monthly bulletin,
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Please send comments on coverage or leads to
Dan Jellinek at: [log in to unmask]
Copyright 2002 Headstar Ltd
ISSN 1476-6310
The Bulletin may be reproduced in full as long as all parts
including this copyright notice are included.
Sections of the report may be quoted as
long as they are clearly sourced and our web site address
(www.headstar.com/egb) is also cited.
* PERSONNEL:
Editor - Dan Jellinek [log in to unmask]
Deputy Editor - Phil Cain [log in to unmask]
Reporter - Tamara Fletcher [log in to unmask]
A searchable archive of our back-issues can be found on our web
site.
[Issue ends].
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