ADVANCED SUPERVISORY SKILLS
30 January, London
If you are responsible for supervising others within a library or
information service and wish to develop your supervisory skills further,
this practical one-day workshop for is for you.
BENEFITS FROM ATTENDING
Participants will reflect on the effectiveness of their communication, and
use practical models of communicating to improve their supervision of
others.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* explored the difference between assertive, aggressive and passive
communication
* looked at using assertive communication techniques to deal with difficult
situations
* discovered how to use coaching to develop staff skills and solve problems
with staff
* looked at how to use the "GROW" coaching model
WHO WILL BENEFIT FROM ATTENDING?
Those who are already familiar with basic supervision skills, and/or those
who have previously attended the LA's Supervisory Skills workshop.
SPECIAL NOTES
Before attending the workshop participants should identify a personal case
study where they have unsuccessfully improved an individual's performance,
which they will be asked to work on during the day.
WORKSHOP LEADER
Caroline Bolas
Caroline is a trainer for LEVELheaded specialising in all aspects of
managing people.
PLACES ARE LIMITED TO: 16
FEES:
Personal members: £150 plus VAT (£26.25) £176.25
Institutional members: £181 plus VAT (£31.67) £212.67
Non members: £210 plus VAT (£36.75) £246.75
Student/Unwaged members: £25 plus VAT (£4.37) £29.37
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
* visit our website
OR
* print out and complete the booking form below and return it by fax to
Professional Development on 020 7255 0561
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply Telephone us on 020 7255 0560,
textphone 020 7255 0505, or email [log in to unmask]
(Provisional bookings will be held for three weeks. A confirmed booking must
be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on Advanced supervisory skills (30
January, London)
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Fax: __________________
Email: ______________________________________
Are you a LA Member? YES __ NO __
Personal* __ Institutional __ Student __ Unwaged __
*N.B. If you are a Personal Member, but your employer is paying, they will
still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
PAYMENT OF FEE:
OPTION 1: __ Please send an invoice
(your payment will be due within 30 days of the invoice date).
Please give invoice name and address if different from above:
____________________________________________________
____________________________________________________
____________________________________________________
OPTION 2: __ I enclose a cheque (payable to The Library Association) for
£_______________
Please tick here if you require a receipt: __
OPTION 3: __ Please debit £_________ to my credit card
Credit card details:
Name of cardholder:_______________________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
PLEASE NOTE: cancellations received on the day will incur the full fee. If a
cancellation is received in the seven working days prior to the event, 50%
of the fee will be due.
PLEASE RETURN BOOKING FORM TO:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE, or fax back to 020 7255 0561.
The Library Association keeps any personal information you supply for the
purpose for which you have provided it. It is not passed to other
organisations unless this is made explicit when you supply it or if we are
legally required to do so. However the Association may from time to time
wish to send you information about other services or products it provides.
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Professional Development
The Library Association
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our website at: www.la-hq.org.uk
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