Ah, yes, the finance department - God bless 'em!
Sounds like you are already doing the sort of self-motivating stuff I
described earlier.
Robert
----- Original Message -----
From: "Louise Russ" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, May 28, 2001 11:01
Subject: Re: Benchmarking
> We have completed an audit and set ourselves a figure of 60% contact time.
> Unfortunately finance would like this figure increased quite dramatically
> which is not always possible - as we have proven.
>
> Robert
> Treharne Jones To: [log in to unmask]
> <tjwizard@ECLI cc:
> Surely the whole point of a clinical audit exercise of this type is to
> assess your current contact/admin time percentage ratio and then discuss
> those factors which need to be put in place to improve that figure.
>
> ----- Original Message -----
> From: "Louise Russ" <[log in to unmask]>
> > We are currently looking at benchmarking our patient contact time/admin
> > time within the department. We are wondering what is a reasonable
> > percentage to set this mark to. We have been informed that it is 75%
> > patient contact time in the NHS but think this could be a little high.
> We
> > are an Independent Hospital and would be grateful for any information on
> > the subject.
>
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