Surely the whole point of a clinical audit exercise of this type is to
assess your current contact/admin time percentage ratio and then discuss
those factors which need to be put in place to improve that figure. Then set
yourself an achievable target figure in the appropriate direction and repeat
the audit cycle after an agreed time lapse, to see whether you have achieved
that target. If you have - great! Set yourself another target. If you
haven't - discuss why this might be the case, review your factors and keep
your target the same for the next cycle. This method is usually far more
beneficial to the team spirit than comparing yourselves with what others are
doing, good or bad, although it doesn't necessarily fit in with the
political model of league tables etc.
Robert
----- Original Message -----
From: "Louise Russ" <[log in to unmask]>
> We are currently looking at benchmarking our patient contact time/admin
> time within the department. We are wondering what is a reasonable
> percentage to set this mark to. We have been informed that it is 75%
> patient contact time in the NHS but think this could be a little high. We
> are an Independent Hospital and would be grateful for any information on
> the subject.
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