Further to my earlier message (below).
I have now been informed that our Athens customer registration IP address
had been removed accidentally at the Swetsnet Navigator end - which removed
our Athens access. I did not know we had such a thing- so am now
enlightened. This apparently takes an overnight run to re-instate and
restore to working order. No-one else should be affected.
Liz West
> -----Original Message-----
> From: Liz West
> Sent: Thursday, November 15, 2001 9:26 AM
> To: [log in to unmask]
> Subject: Problems accessing Swetsnet Navigator off campus with Athens
> authentication
>
> Athens access to Swetsnet Navigator
>
> Please could anyone tell me if they are experiencing difficulties getting
> Athens authentication to work on Swetsnet Navigator (off campus access).
> We have had reports from users for the last 2 days.
> We have tested this by simulating off campus access and we get into a
> loop- which tries to recognise our ip address, then suggests we try our
> Athens password - repeatedly.
> We seem to be the only institution who has reported this particular
> problem.
>
> Liz West
> Senior Officer
> Electronic Services
> Learning Resources
> University of Northumbria
> [log in to unmask]
> tel: 0191 227 4150
>
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