Hi Melvin
Is this still the case? We thought we had fixed the problem yesterday -- and
have certainly fixed Sandra's problem. And if anyone else is having problems
accessing their journals please let us know so we can sort it out!
All the best
Sam
-----Original Message-----
From: An informal open list, set up under the auspices of the United
Kingdom Seri [mailto:[log in to unmask]]On Behalf Of Melvin
Morbey
Sent: 05 July 2001 16:50
To: [log in to unmask]
Subject: Re: Ingenta problems?
Terry
We had exactly this experience at Reading too: no problem with access to all
Blackwell Science titles up until a few weeks ago when it suddenly stopped.
I'd agree that it seems a problem with the new interface rather than
communication problems with publishers.
Melvin Morbey
E-Journals Co-ordinator/Liaison Librarian for AMS and PRIS
Library
University of Reading
Whiteknights PO Box 223
Reading RG6 6AE
Telephone : Internal : 8779
External : 0118 9318779
E-mail : [log in to unmask]
----- Original Message -----
From: "ssm" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, July 05, 2001 9:33 AM
Subject: Re: Ingenta problems?
> Hi Terry
>
> I'm afraid the problem wasn't as straightforward as this:
>
> 'The problem that Aberystwyth is experiencing happened because we were
> not informed that this site required access to the NESLI deal via
> ingenta.'
>
> We did have access earlier this year, and all the previous years, but
> suddenly it stopped, and we think it was related to the problems of
> non-recognition of subs. on the changeover to the new ingenta.com
interface.
>
> Sandra
>
>
> Sandra Morris
> Electronic Information Development Officer
> Hugh Owen Library
> Information Services,
> University of Wales, Aberystwyth, Penglais Campus,
> Aberystwyth, Ceredigion, SY23 3DZ
> Email: [log in to unmask]
> Extension: 1892 Phone: (01970) 621892 FAX: (01970) 622404
>
>
> -----Original Message-----
> From: An informal open list, set up under the auspices of the United
> Kingdom Seri [mailto:[log in to unmask]]On Behalf Of Terry
> Morrow
> Sent: 04 July 2001 17:34
> To: [log in to unmask]
> Subject: Re: Ingenta problems?
>
>
> Hi Kelvyn (and other list members),
>
> Hope all is well at UWCM. It seems a long time since I was over there.
>
> There are a number of issues going on at the moment. I will try to
> clarify.
>
> The problem that Aberystwyth is experiencing happened because we were
> not informed that this site required access to the NESLI deal via
> ingenta.
> This is undoubtedly the fault of incomplete communication between
> ingenta
> and Blackwell's -- not a good answer, but the truth, and we apologise
> for
> this -- and of course, we are in the process of rectifying it. My
> colleague Sam Phillips has spoken to Sandra to explain what is going on.
> There are some other sites that this affects, and all of these have now
> had their NESLI access activated via ingenta.
>
> The main issue that you raise regarding ability to access titles through
> ingenta is a larger issue affecting us. We get our subscription files
> from
> publishers -- and if they are not accurate or up to date we can only go
> back
> to the publisher to seek more accurate information. Often the reason for
> the
> omission is that subscription agents do not inform the publishers of how
> the
> customer would like to access the titles. It isn't an ideal system, and
> we have identified this area of communication as an extremely important
> area that we should concentrate on when working on our development plans
> for the future.
>
> To speed your access of Blackwell Science journals through ingenta, it
> is suggested that you start with your subscription agent when you place
> your NESLI order, and tell them that you would like to view your
> subscriptions through ingenta. The agent should then pass this
> information on to the publisher and you should be able to get access
> more quickly.
>
> I'm sorry that you have found this element of ingenta's service
> difficult
> and frustrating -- but be assured that we are striving to improve our
> systems and processes to make accessing your subscriptions as easy and
> as
> straightforward as possible. We are also developing new modules for
> librarians so they can check our records of their subscriptions more
> easily.
>
> Give me a call if you want to clarify any of this.
>
> Best wishes,
>
> Terry
> --
> ===========================================
> Terry Morrow Tel: +44 1225 361026
> Head of BIDS Fax: +44 1225 361152
> BIDS
> P O Box 3077 http://www.bids.ac.uk
> Bath, BA2 3EF, UK http://www.ingenta.com
> ===========================================
>
> Kelvyn Johns wrote:
> >
> > We have frequently encountered great difficulty in persuading ingenta
> > that we are entitled to view anything under any arrangement or deal.
> > They do not seem to have access to any data on who is allowed to see
> > what. I just about gave up trying quite a while ago and directed my
> > efforts elsewhere.
> >
> > If you want to see Blackwell Science titles you would probably do
> > better by going directly to the Blackwell Synergy site which is
> > reliable and relatively easy to use.
> >
> > Kelvyn Johns.
> >
> > Department of Information Services,
> > University of Wales College of Medicine,
> > Heath Park,
> > Cardiff CF14 4XN
> > United Kingdom.
> >
> > Email: [log in to unmask]
> >
> > >
> > > Has anyone else had this problem?
> > >
> > > I've just tried accessing some Blackwell Science titles on ingenta
> (using
> > > bids.ac.uk address) and they all request credit card payment. We do
now,
> and
> > > have always, subscribed to the NESLI deal, and always requested, on
> renewal,
> > > access via ingenta.
> > >
> > > We have periodically received a printed list from ingenta of our
titles
> with
> > > subscribed dates; the last two of these have only listed our BS titles
> with
> > > dates up to 1997 or 1998, but I checked them all at the time, last
year
> at
> > > least, and they all worked ok so I didn't query the printouts,
assuming
> that
> > > the NESLI deal was recorded separately.
> > >
> > > I KNOW these titles have all been working since 1997/8, but ingenta
now
> say
> > > that is not possible as their lists do not show us as having access
> > > activated since 97/8.
> > >
> > > Has anyone else experienced this problem, and any idea why access
should
> > > have stopped now/recently?
> > >
> > > Thanks
> > > Sandra
> > >
> > > Sandra Morris
> > > Electronic Information Development Officer
> > > Hugh Owen Library
> > > Information Services,
> > > University of Wales, Aberystwyth, Penglais Campus,
> > > Aberystwyth, Ceredigion, SY23 3DZ
> > > Email: [log in to unmask]
> > > Extension: 1892 Phone: (01970) 621892 FAX: (01970) 622404
>
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