Dear group,
Scenario: I operate a call centre and receive inbound calls requesting
information for my products and services. The telco system brings up the
callers telephone number (CLIP) which is input onto the contact database
by the tele-agent. The caller is never asked for their telephone no.
Later follow up calls use the captured telephone number as part of an
outbound follow up campaign (after TPS screening of course :-))
Is this unfair obtaining, or can we assume that the caller, by not
exercising their right to remain anonymous (either by line blocking or
call blocking) has given us their telephone number freely?
Duncan S Smith
Principal Consultant
e-mail: [log in to unmask]
gsm: +44 (0)777 556 8180
Company Profiles
"The process of Improvement"
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