Dear Peter
Our switchboard never gives out direct dialing numbers or e-mail addresses.
People are invited to ring the main switchboard from where they can be put
through to the desk they require, or to e-mail our general mailbox from
where messages will be forwarded either to a named individual or the person
who can answer a particular question. If a person visits reception and
(for example) asks to speak to the staff member working on a particular
country, if they are unable to be seen the name of the staff member will
not be given out, they will be invited to communicate as above or to leave
a written message so that they can be contacted.
Similarly, if someone rings me on my direct line I will not give out
another person's direct number, but will transfer the call or take a
message and pass it on (and the same goes for e-mail).
Regards
Chris Catton
Peter Wilson
<[log in to unmask] To: [log in to unmask]
Y.AC.UK> cc:
Sent by: This list is Subject: Switchboard Operators
for those interested in
Data Protection issues
<data-protection@JISCMA
IL.AC.UK>
15/11/01 11:45
Please respond to Peter
Wilson
Interested to know what advice others are giving/practice being adopted
re: Switchboard Operators i.e. giving out direct dial numbers/e-mail
addresses etc. to enquirers.
TIA
Peter
Peter Wilson
Data Protection Officer
University of Paisley
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