Dear all,
I think the printed information should be designed for the device in question and the person who uses it. This person might be the "client" or might be the facilitator/carer/helper/teacher (etc.), ie the person undertaking the maintenance/programming.
If we wanted to extend the possibilities then we should consider large print versions, versions on tape, video tape, computer movies, computer help files, internet... But this is going too far within our time constraints of work. I think Chris's original point is that as a minimum there should be a "user" guide aimed for the user not the "technician". It might then be our clinical judgement to if it is in an appropriate medium.
I also think this needs to be viewed in relation to the Medical Devices Directive and as professionals: quality standards.
Neil Gregory
Clinical Engineer
Access to Communication and Technology
West Midlands Rehabilitation Centre, England
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