Dear Colleagues
We are currently exploring the viability of a central call centre for course
enquires and a distribution centre for coordinated distribution of course
information...
Does any other institution have experience of this - good or bad - that they
would be willing to share with us?
We are particularly interested in things like response time, customer
satisfaction, cost implications/savings etc. and how easy or difficult it
was to set up...
Please send any comments/suggestions to Mandi Barron -
[log in to unmask] and not mailbase.
Thank you in advance for your help and Merry Christmas and a Happy New Year
to you all
Kind regards
Jon Mildenhall
Assistant Registrar
Bournemouth University
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