In message <002201c028c0$03be2a00$15084ad4@pcwhj>, john ryan
<[log in to unmask]> writes
>> How on earth can you have a non-blame culture when you call your
>> reporting system "CRIME-base"?
>
>Stands for CRitical Incident Monitoring in Emergency medicine
>
>The non-blame culture refers to the anonymity of the reporting system. I
>believe that acronyms can actually attract interest and hence reporting.
>Sure, we could have called it 'The Non-blame culture, friendly, anonymous,
>lets learn from each other database of critical incidents in emergency
>medicine'. Eh, I think not. No doubt lots of wags on the list could come
>up with alternative acronyms. But whats in a name ? It is pricipally a
>marketing tool. I am more interested in content and I do not believe the
>name is scaring people off.
>
>Hope that de-mystifies you.
>
>regards
>
>John Ryan
>
What's in a name indeed! You state that the name is a marketing tool. It
can also be misconstrued to suggest that one's attitude towards
apportioning blame in these incidents is laid bare!
We live in an age, courtesy of Mr Bliar, where presentation and
packaging is all. I agree that content is what is important, but there
are some very powerful psychological factors at play when authoratative
figures introduce new systems.
The Civil Aviation Authority have a similar programme called CHIRP.
(Confidential Human factors Reporting Programme). This is catchy, chirpy
and non threatening.
Critical incidents are very psychologically threatening. Taking away the
threat is very important in encouraging openness in reporting.
I believe that this matter has some importance in A/E in the way things
are presented to team members.
--
Stephen Hughes SpR (Steve's Particularly Recalcitrant) Harlow.
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|