----- Original Message -----
From: Dr. Kwasi Sarkodie-Mensah <[log in to unmask]>
To: <[log in to unmask]>
Sent: 22 March 2000 18:09
Subject: (no subject)
> Call For Papers
>
> I am looking for people from academic, public, school, and special
> libraries who will be willing to contribute to a special issue of the
> Reference Librarian that I am guest editing. The tentative title of the
> issue is: The Difficult Library Patron Issue: 21st Century Approaches
> and Solutions to a Life-Time Issue.
>
> Here is the outline of what I intend the special issue to be. If you are
> interested in contributing, please send me a one page proposal of what
> topic you would like to write about. Feel free to suggest other
> categories I may have left out of the outline. Include in your proposal
> your name, affiliation, and e-mail address. The deadline for submitting
> a proposal is April 30, 2000.
>
> Section 1.
>
> The Problem Patron:
> Definitions, Etc.
> Historical perspectives: From the past to Present
>
> Section 2:
>
> The Benefits of patron Complaints: Wake Up Calls to What We Do(n't) Do
> Best
> How to Solicit Problems from Patrons
> Responding to Patron Problems
>
> Section 3: Made for the Millennium: The Electronic-Age Made Problem
> Patron:
>
> Cell Phones in the Library
> Internet Users in the Library
> Users Wanting to Print Their Documents at Libraries Workstations
> Laptop Users in the Library, etc.
>
>
> Section 4: Solving the Difficult Library Problem:
>
> Empowering front-line Employees
> Partnership with Community Resources-- Campus Police, Town Police
> Revisiting Library Policies to reflect the 21st Century: Rewriting
> Policies
> A Hundred Years from Now: Getting Prepared for the Next Millennium.
>
> Kwasi Sarkodie-Mensah
> Manager, Instructional Services
> Boston College Libraries
> 312 O'Neill Library
> Chestnut Hill, MA 02467-3810
> [log in to unmask]
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