[Hi folks, CSL is now officially open for the autumn/fall semester. Expect
quite a few messages this week. After that, things will slow down somewhat.
Here we go... John.]
=============================================================
From: Niall Guerin [mailto:[log in to unmask]]
Sent: Monday, September 04, 2000 6:58 PM
To: Recipients of surveys mailing list
Subject: Nua Internet Surveys: September 4th, 2000.
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NUA INTERNET SURVEYS - The Number One Resource for Statistics
Free Weekly Email For Latest Information & Trends on the Internet.
Email: [log in to unmask] Web: http://www.nua.ie/surveys/
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September 4th 2000 Published By: Nua Limited Volume 5 No. 34
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CONTENT
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EDITORIAL:
"As women in developing countries gain status and influence through
their online activities, gender equality issues are brought to the
fore in countries that never paid them much heed. On the Internet,
these women are also able to highlight issues that affect them and
discuss ways of changing their lives for the better"
Kathy Foley in 'It's A Woman's Web'
ACCESS DEVICES
:PDAs and cell phones show strong US sales
E-COMMERCE
:Online retailers cut costs to gain profits
:SMEs invest in ecommerce in UK
:Irish ecommerce set to grow rapidly
:Huge growth in ecommerce in South Korea
:Online US sales figures remain stable
EMAIL
:Email and TV pave the way online in Europe
GENERAL DEMOGRAPHICS
:Argentina: IT and Internet growth continue
:Internet becomes lifeline for Kosovo
:US to gain 103 million new online users
IT/COMPUTER INDUSTRY
:How to avoid an IT nightmare
MOBILE DEVICES
:Massive market for mobiles in Western Europe
PUBLISHING/MEDIA
:Newspapers adapt to the Web
RECRUITMENT
:Web growing more popular with job seekers
USAGE PATTERNS
:Online shopping takes off in Switzerland
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ADVERTISEMENT - PLEASE SUPPORT OUR SPONSOR
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Visit our media kit and subscribe to "The Buzz," the twice
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professionals.Sign up today at www.redherringmedia.com/nua
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EDITORIAL: It's A Woman's Web by Kathy Foley
<http://www.nua.ie/surveys/analysis/weekly_editorial/archives/issue1no14
2.html>
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Cliches, like stereotypes, are often said to contain a kernel of truth.
"Often said by whom?" you might well ask. It's hard to tell but it must
be mostly men, as cliches generally tend to exalt men and denigrate
women. To see for yourself, visit this online
<http://www.westegg.com/cliche>Cliche Finder. Search for 'men'
and typical examples include 'good men and true,' ' a man among men,'
and 'separate the men from the boys.' Search for 'women', on the other
hand, and you get 'no women, no crime,' 'as happy as a man in a women's
prison with a fistful of pardons,' and four variations on the hoary old
'women: can't live with them, can't live without them' cliche including
the delightful 'women: can't live with them, can't kill them.'
Cliches about women and the Internet also tend to be negative, or at
least patronizing. "Women only go online to shop and to research
mysterious ailments to further feed their hypochondria," commented one,
need I say it, male friend of mine. Of course, not everyone perceives
female Internet users in this way, but there does seem to be a general
preconception that men, the early adopters, are somehow 'better' at
making use of the Internet.
Two new studies show, however, that women are exploiting the Internet to
the full.
<http://www.netvalue.com/corp/presse/index_frame.htm?fichier=cp0012.
htm> NetValue released a report last week which showed that the
number of women using the Internet in the US and Europe is increasing
rapidly. More interestingly, the report also showed that women are more
prolific users of the Internet.
In the three months before the NetValue survey was carried out, women
consistently spent 32 percent more time online than men did and viewed
30 percent more unique pages. Women also clicked on more advertising
banners, an average of 4.3 per female user in July, in comparison with
2.2 for male users.
For the full story, go to:
<http://www.nua.ie/surveys/analysis/weekly_editorial/archives/issue1no14
2.html>
For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.html
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ADVERTISEMENT - PLEASE SUPPORT OUR SPONSOR
http://www.allaire.com/spectraseminar/wn
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Register for a FREE Allaire Spectra Seminar!
Learn how Allaire Spectra can increase developer productivity by
offeringthe first packaged Web system to address content management,
e-commerce, andpersonalization. Invest a half-day and reap long-term
rewards! Learn how Allaire Spectra's tailorable components and services,
combined with Allaire's visual development tools, make it easier to
build large-scale Internet portals, successful e-commerce sites, and
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site content and allowing them to do what they do best--developing
enriched site functionality.
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Nua creates online publishing solution
www.nua.com/nuapublish
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Nua Publish(TM) is Nua's new tailored web publishing solution for the
investment research marketplace. Nua Publish gives these companies
the power to take charge of their research and present it on the Web
for maximum impact and exposure. Designed to ensure that their Web
content is ordered, relevant, and up to date, Nua Publish is a simple
and intuitive solution with three components: application,
methodology, and learning. To find out more and see how Nua Publish
can benefit your organization check out www.nua.com/nuapublish
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DIGESTS START HERE
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ACCESS DEVICES
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=26>
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NPD Research: PDAs and cell phones show strong US sales
Sales of personal digital assistants (PDAs) in the US are likely to
double by the end of this year, with sales for the first six months of
2000 already nearing total sales figures for the whole of 1999.
Total sales of PDAs in 1999 amounted to 1.3 million in the US. June 2000
sales showed a massive increase of 190 percent over June 1999 figures,
according to NPD Intellect.
Total dollar sales of PDAs reached USD436.5 million for the whole of
1999, while a figure of USD406.9 million has already been reached by
June of this year.
Palm continues to dominate the market with a 65.4 percent share.
Handspring, which did not exist in June 1999 is now second to Palm, with
a 21.6 percent share.
NPD also found in an earlier report that Internet-ready cellular phones
are selling exceptionally well at retail in the past year, and 48
percent of all cell phones sold at retail over the second quarter of
2000 were Internet-ready devices.
Prices for Internet-ready cell phones have also dropped. Such devices
retailed at USD164 in the second quarter of 2000 compared to USD211 a
year ago.
<http://www.intelectmt.com/corp/intelectmt/press/press_index.htm>
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E-COMMERCE
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=14>
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Boston Consulting Group: Online retailers cut costs to gain profits
Internet retailers have managed to marginally improve their performance
while taking steps to increase their overall profitability, according to
a new survey.
The survey, based on 66 North American online retailers found that
customer acquisition costs are declining from a high of USD71 in the
fourth quarter of 1999, to USD40 by the second quarter of 2000.
The reason for the above reduction in costs is partly due to a move from
relatively expensive television advertising to Internet advertising and
marketing, according to The Boston Consulting Group.
Online retailers are also allocating more of their budgets to customer
retention, and focussing less on pure brand awareness.
Other key findings from the report show that the percentage of marketing
budgets spent online has risen from 49 percent in Q1 to 59 percent in
Q2. Returns as a percentage of revenue decreased from 7.6 percent to 5.7
percent in the same period.
Profitability is the big issue being addressed with 86 percent of those
surveyed saying they are aiming to improve in this area. Twenty-nine
percent had postponed site upgrades to cut costs. Although 40 percent
either re-negotiated or canceled contracts with portals, 59 percent of
total marketing budgets was spent on online advertising.
<http://www.bcg.com/media_center/media_press_release_subpage21.asp>
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Durlacher Research Ltd: SMEs invest in ecommerce in UK
A new survey of SME ecommerce in the UK has revealed that investment in
this sector is set to rise to GBP3.8 billion (USD5.6 billion) over the
next 12 months.
Durlacher Research interviewed 800 SMEs for the survey. The average
spending to date per company on ecommerce applications and services was
GBP18,200 (USD26,788) and will rise to GBP21,500 (USD31,645) over the
next year.
Internet penetration is close to saturation point in the UK. Ninety
percent of SMEs have an Internet connection, and this will rise to 96
percent over the next 12 months. This is one of the fastest rates of
adoption for any business technology, representing a compound annual
growth rate of 20 percent between 1997 and 2002.
Investment in "always-on" Internet connections for SMEs will triple over
the next year, according to Durlacher Research, even though 82 percent
of all SMEs currently have dial-up access (split evenly between modems
and ISDN).
ASP services are also becoming more popular with SMEs moving online,
with the uptake of ecommerce applications set to rise from 3 to 7
percent.
Lack of training and lack of board-level support for ecommerce were
cited as hurdles that SME companies must still overcome in the UK,
according to the report.
Note: You will need Adobe Acrobat Reader to read the original article.
Download it for free <a
href="http://www.adobe.com/products/acrobat/readstep2.html">here</a>.
<http://www.durlacher.com/press_download/DQIRAugust.pdf>
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Amarach Consulting: Irish ecommerce set to grow rapidly
Irish b2b and b2c ecommerce will have a combined value of ECU5 billion
(USD4.5 billion) by 2003, according to new research from Amarach
Consulting.
The report, 'Recruitment's E-Volution,' found that "human capital" is
regarded as the crucial ingredient for success in the electronic economy
in Ireland. Managing directors and ecommerce investors both shared this
view.
The market value of the Irish b2c sector will rise from ECU75 million
(USD68 million) in 2000 to ECU1.2 billion (USD1 billion) in 2003, while
the b2b sector, worth ECU250 million (USD226 million) in 2000 will be
worth ECU4.2 billion (USD3.8 billion) within three years.
Numbers employed in the ecommerce sector will rise to 35,000 by 2003,
which is three times the number currently employed in this sector.
Employees will be working in four main ecommerce areas by this time,
which the report refers to as "layers."
Layer 1 includes those working with Internet Service Providers (ISPs)
and telecommunications companies (11,000 employed.) Layer 2 relates to
consultants, web software providers, and those working with multimedia
applications (9,000 employed).
Layer 3 includes online travel, online advertising agencies, and online
brokerages (5,000 employed). Layer 4 consists of pureplay Internet
businesses such as online banks, subscription services, and virtual
retailers (10,000 employed).
Note: You will need Adobe Acrobat Reader to read the original article.
Download it for free <a
href="http://www.adobe.com/products/acrobat/readstep2.html">here</a>.
<http://www.amarach.com/Reports/Recruitv2.pdf>
__________________________________________________________________
Korea Herald: Huge growth in ecommerce in South Korea
A new report from the Korean Information Society Development Institute
(KISDI) found that the b2b ecommerce market in South Korea will grow by
78 percent this year, amounting to KRW17.5 billion (USD15.7 billion).
KISDI surveyed 2,500 ecommerce companies, and predicted that the share
of ecommerce in all b2b trade will increase from 1.17 percent in 1999 to
1.83 percent in 2000.
Only 4.6 percent of b2b transactions were actually conducted through a
website, while the remaining 95.4 percent were traded through electronic
document interchange (EDI).
KISDI estimated that the b2c ecommerce market was worth KRW246.4 billion
(USD221.2 billion) last year, and they projected it will reach a value
of KRW1.14 trillion in 2000, an increase of 363 percent, from 1999.
The number of ecommerce users had risen to 2.15 million by the end of
May, or 7.7 percent of the population between the ages of 13 and 49.
This compares favorably with 910,000 making online purchases last
November.
Ninety percent of online sales can be attributed to seven of Korea's top
shopping websites. Only 3.8 percent of online shopping malls broke even
or reported a profit for 1999, with the vast majority of them suffering
losses
<http://www.koreaherald.co.kr/cgi-bin/searched_word.asp?qstr=&path=/news
/2000/08/__10/20000824_1052.htm>
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NRF: Online US sales figures remain stable
Total online shopping sales in the US remained almost unchanged for the
month of July, increasing by less than 1 percent, according to the
latest findings from NRF/Forrester Online Retail Index.
These figures did not come as a surprise, however, as traditionally,
less shopping goes on in the summer months. Online spending increased
from USD4.01 billion in June to just USD4.03 billion in July.
Office supplies experienced the greatest increase in online sales in the
low-priced category, up from USD110 million in June, to approximately
USD150 million in July.
Footwear and apparel sales rose from USD197 million in June to USD214
million in July, while video sales increased from USD80 million in June
to USD94 million over the same period. Sales of sports goods rose from
USD76 million in June to USD79 million in July.
The appliances category showed strong sales growth, making a big leap
from USD30 million in June, to USD50 million in July. Furniture was
another high-cost area that witnessed strong sales, growing from USD42
million in June, to USD50 million in July.
Computer hardware, however, saw quite a decrease. Sales in this sector
dropped from USD424 million in June to USD377 million in July.
<http://www.nrf.com/findex/default.htm>
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EMAIL
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=16>
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Forrester Research: Email and TV pave the way online in Europe
With the growth of pay TV in Europe set to drive a 50 percent increase
in interactive digital television (iDTV) by 2005, Forrester Research
predicts that the TV will be the main point of online access for today's
offline population.
Email will be the key tool for driving today's offline population
online, with 66 percent of online PC users stating that email is the
reason they go online from home.
With pay TV bringing interactivity to 20 million households this year,
while also driving iDTV, the customer loyalty built up could mean that
the present offline population will use their TV rather than their PC to
access email.
Five European markets were researched, including Great Britain, France,
Germany, the Netherlands, and Sweden. Overlap was found between
ownership of set-top boxes and ownership of other technologies such as
mobile devices or PCs.
The researchers divided the users into four categories, based on the
type of device they owned.The groups were Boxed and Wired, Leaning
Forwards, Laid-back Socializers, and Digital Outcasts.
The Boxed and Wired consumers have both a set-top box and online access
from home, represent the smallest proportion of consumers, and are very
focused on entertainment.
Leaning Forwards account for 17 percent of consumers. These are mostly
men motivated by career and entertainment. Laid-back Socializers have
pay TV but no Internet access and accounted for 13 percent of consumers,
while Digital Outcasts made up 50 percent of all consumers.
With only one-quarter of all Europeans going online from their home PC,
Forrester believes that the Laid-back Socializers and the Digital
Outcasts are the two groups that will be the primary targets for iDTV
companies.
<http://www.forrester.com/ER/Press/Release/0,1769,389,FF.html>
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GENERAL DEMOGRAPHICS
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=18>
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eMarketer: Argentina: IT and Internet growth continue
Exports of computer and IT equipment to Argentina jumped 62 percent
between May 1999 and May 2000, and the total market for IT services,
software, and hardware was worth USD3.8 billion last year.
Internet penetration is also high in Argentina with 1 million users in
2000 (4 percent of the population) and is set to rise to 2.95 million by
2003 (11.2 percent).
Rural telecommunications are expensive, but about 10 percent of
Argentina's wealthiest farmers use the Internet for information and
ecommerce. Most rural citizens are still not online though.
Mobile Internet access will be the likely driver for Internet growth in
the country. Subscriptions to mobile services had risen from 2.5 million
to 4.4 million between 1998 and 1999.
Argentina now possesses the highest rate of mobile phone penetration in
Latin America-12 percent of the population, which is twice that of
Mexico or Brazil.
More changes are underway, with the Argentine government opening the
telecommunications market to domestic and foreign competition in
November 2000.
<http://emarketer.com/etopics/articles/20000829_argentina.html?ref=dn>
__________________________________________________________________
CNN Interactive: Internet becomes lifeline for Kosovo
The Internet is proving to be a lifeline for many people in Kosovo, with
email and the Web offering residents a chance to communicate with
relatives outside the region.
Cafes offer Internet access rates to customers at USD2 per hour (an
affordable rate, even in Kosovo), and half their fees after midnight for
the flock of youngsters that use the Web for online chat rooms, or for
talking to relations in the US and other parts of the world.
According to one cafe owner, there were about 9 Internet cafes in
Pristina last year, and about 20 in the Kosovo region.
Email is not regarded as a luxury for residents in Kosovo, because at
the moment it is the only functioning mail system and the telephone
service is also very poor.
Radio21, an independent radio station in Pristina, is, later this year,
set to broadcast its news over the Web 24 hours a day. With tens of
thousands of Albanians around the world, the station believes a market
exists for it.
IPKO (Internet Project Kosovo), a non-profit organization established by
the International Rescue Committee, provides wireless Internet access in
Kosovo to UN agencies, major non-governmental organization, diplomatic
missions, and the media.
<http://www.cnn.com/SPECIALS/views/effect/2000/08/sher.kosovo.aug22/inde
x.html>
__________________________________________________________________
IDC Research: US to gain 103 million new online users
The US will have 103 million new Internet users joining their online
population by 2004, but online merchants must adapt to these changing
demographics or risk losing their profitability.
The total online population will be close to 210 million by 2004,
bringing it closer to the overall US population. These changing
demographics are both good and bad news for online service providers and
vendors, according to IDC.
Adults 55 and older are currently the fastest growing group of US online
users, and their numbers are predicted to more than triple from 11.1
million in 1999 to 34.1 million in 2004, accounting for 20 percent of
all new users.
People in the 18 to 34 age bracket represent the most active online
users in the US populace, and by 2004, nearly 91 percent of this group
will be online.
Current online merchants must also change their business strategies.
"They'll need to expand their offerings to attract lower-income
households while making sure they don't overlook the growing number of
high-income online households," according to Barry Parr, director of
Consumer eCommerce research at IDC.
Portals are also advised to make extra efforts to snap up a larger share
of new online users, as Parr notes that many new users will stay with
the first portal they find.
<http://www.idc.com/eBusiness/press/EBIZ082500pr.stm>
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IT/COMPUTER INDUSTRY
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=12>
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ICL: How to avoid an IT nightmare
A new 10-point guide from ICL shows how a proactive approach, increased
communication, and better support methods can help avoid that 'IT day
from Hell'.
IT organizations are encouraged to be more proactive by setting up an IT
management service that can prevent problems rather than just react to
them.
Employees should be treated as customers. A responsive, speedy, and
professional help desk for staff is recommended, as is a multimedia
contact center where users can rely on email instead of having to wait
on the phone to obtain answers to non-urgent queries.
Organizations must know their environment, according to ICL. A full
database of all IT hardware, software, and user details should be
maintained so help-desk agents have the information they need when they
need it.
Support staff should have remote access to servers and PCs. Often called
'remote diagnostics,' it enables automatic updates of applications and
services and easy monitoring and fixing of problems (without the user
getting involved.) For the users themselves, establish a database of
useful information, helping them to help themselves.
The report also advises companies to foster a healthy communications
atmosphere, to secure their data by making firewalls a priority, and to
invest in skills by providing adequate training for staff. Expert staff
should also be called in to provide outside expertise where necessary.
<http://www.icl.com/news/press/august2000/24aug2000c.htm>
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MOBILE DEVICES
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=54>
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IDC Research: Massive market for mobiles in Western Europe
Western Europe is set to have more mobile phones than fixed phones by
2004, with a cellular services subscriber base set to grow to 300
million by 2004, according to research from IDC. This year, it will grow
from 154 million to over 200 million.
Western European cellular services will become a very valuable market by
the end of this year, rising from USD86 billion by the end of 2000 to
USD115 billion by 2004.
Prepaid services will account for 53 percent of the total subscriber
base in 2000, according to IDC, and they see this figure growing to 62
percent over the next four years.
The report predicts that average minutes of use (MOU) per month in
Western Europe will rise from 18.2 billion in 1999 to 26.1 billion this
year, and nearly 55 billion by 2004.
Average revenue per user (ARPU) will drop slightly over the next four
years due to a fall in the price of mobile telephony. This fall will,
however, start to be compensated by the increased earnings from data and
value-added services.
<http://www.idc.com/emea/press/PR/ECM082300pr.stm>
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PUBLISHING/MEDIA
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=46>
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NAA: Newspapers adapt to the Web
After just five years, half of the online newspaper websites in the US
and Canada are beginning to show signs of profit or at least breaking
even, according to a new report from the NAA and World Association of
Newspapers.
Newspaper websites still have few readers in comparison to daily
newspaper circulation, but three out of ten websites attract more than
50,000 users per week. Some of the biggest papers have over 100,000
online readers per week.
Just 36 percent of North American newspaper websites are updated more
than once a day.
A small number of online newspapers try to develop an original product,
and 27 percent conduct their own journalistic initiatives, but three
fourths simply lift content from the printed paper and place it online.
Some newspaper executives felt that online readers should have been
charged from the beginning, despite the fact that so much information is
free on the Web.
Online newspaper departments are smaller than their print equivalents,
with 85 percent of Web editorial staffs saying they have five or less on
their team. Salary levels for people in this area are greater, not to
mention the difficulty in actually finding the staff, according to the
report.
The survey was based on responses from 550 newspapers, including 242 in
North America. The greatest response came from large newspapers that had
already established websites or were preparing to do so.
<http://www.naa.org/presstime/0009/webreal.html>
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RECRUITMENT
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=8>
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Greenfield Online: Web growing more popular with job seekers<br>
Job seekers using the Internet to research new careers have found
Monster.com to be their number one destination, according to a report by
Greenfield Online.
The new study, 'Surfin' for a Livin', found that the Monster.com website
ranked significantly higher than other job sites, with 61 percent of
online job hunters using the site.
The site also achieved the highest level of satisfaction among users in
all categories from ease of applying and career advice to the variety of
jobs and search capabilities. Other popular sites included Hotjobs.com
(30 percent), Jobs.com (25 percent), Headhunter.com (20 percent), and
Careers.yahoo.com (15 percent).
One of the main reasons why respondents have not used the Web for job
research is the lack of localized listings (8 percent made this
complaint). Six percent of employed respondents said they found their
current position listed online.
Personal accounts have been opened by 50 percent of respondents on job
search sites over the past 12 months. These accounts are mainly used to
post resumes (64 percent), receive email alerts about relevant job
listings (63 percent), and to store resumes (43 percent).
People looking for a new job are realizing that the Internet offers a
huge pool of resources, according to Greenfield Online, but the
challenge now is for websites to match local jobs with local applicants.
<http://www.greenfield.com/pages/go_article.asp?aid=1348>
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USAGE PATTERNS
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=34>
********************************************************************
WEMF: Online shopping takes off in Switzerland
A new study funded by a Swiss research company-Wemf AG-has found that
there are currently 893,000 online shoppers in Switzerland.
Overall, the number of online shoppers in Switzerland has risen from 43
percent of all Internet users in 1999 to 54 percent this year.
These findings are encouraging, with the German region of Switzerland
now hosting 1.653 million Internet users in 2000. This figure stood at
1.038 million users in 1999.
A number of web services were found to be popular with the Swiss
population. Email was used by 96 percent of those surveyed, while search
engines were used by 86 percent of users.
Timetables and phone directories were also popular online resources,
used by 74 percent and 71 percent respectively. Sixty-seven percent of
Internet users like to access websites belonging to friends, and 63
percent used the Web to access events information.
<http://www.wemf.ch>
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NUA LIMITED
Nua is an internationally renowned Internet consulting and development
company. Nua specialises in the delivery of online publishing and
knowledge management solutions. As well as helping large organisations
publish and manage their information online, Nua has established itself
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