Apologies for any duplicate copies
Sheila Pantry Associates Ltd offers a series of one day training courses
which are management and staff development based, and link in with the
Library Association's "Successful LIS Professional" series of books.
Courses will be held at the Imperial Hotel, Russell Square, London WC1, UK.
All courses cost £125 +VAT and include handouts, refreshments and buffet
lunch. The course materials will include a copy of the book of the same
title as the course.
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For all enquiries and bookings, contact:
Sheila Pantry Tel: 01909 771024 Fax: 01909 772829
email : [log in to unmask]
http://panizzi.shef.ac.uk/training
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Thursday 2 March 2000
Service Level Agreements, presented by Sheila Pantry and Peter Griffiths
Covers: Helping to deliver services successfully; preparing, writing and
implementing the agreement; managing others - users, suppliers and staff;
evaluating services; and more. Applies to all types of LIS.
Held at the Imperial Hotel, Russell Square, London
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Thursday 16 March 2000
Your successful LIS career, presented by Sheila Pantry and Peter Griffiths
Covers: Career planning; writing a CV; applying for jobs inside and outside
the organisation; interview techniques; changing skills requirements; paths
to further progress. This new course will be of interest to individuals
starting their careers, staff looking at their own career path, and also to
management wishing to encourage staff to look at acquiring and developing
skills for the future.
Held at the Imperial Hotel, Russell Square, London
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Wednesday 22 March 2000
Success at the Enquiry Desk, presented by Tim Owen
Covers: How to make the best use of available resources and to become
self-sufficient at the enquiry desk. Techniques introduced will be equally
effective in large and small information services.
Held at the Imperial Hotel, Russell Square, London WC1
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Thursday 4 May 2000
Dealing with and caring for customers, including aggressive customers,
presented by Lawraine Wood
Covers: practical strategies which will help participants able to deal with
aggressive and difficult customers. It is targeted at front-line staff
working in a library service, IT service or Information Systems environment.
Held at the Imperial Hotel, Russell Square, London WC1
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For fuller details and to book a place on any of the courses contact: Sheila
Pantry Associates Ltd
Tel: +44 (0)1909 771024 Fax: +44 (0) 1909 772829 email:
[log in to unmask]
See also details and booking form on web site
http://panizzi.shef.ac.uk/training/manage.html
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Peter Griffiths for Sheila Pantry [log in to unmask]
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