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Subject:

Advanced supervisory skills- Library Association workshop

From:

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Reply-To:

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Date:

Thu, 23 Nov 2000 14:39:30 -0000

Content-Type:

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Parts/Attachments:

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text/plain (166 lines)

For all library and information staff who have some experience of
supervising others and wish to develop their skills:  

Advanced supervisory skills
A practical one day workshop on 18 January, Library Association HQ, London
 


Benefits from attending

Participants will reflect on the effectiveness of their communication and
use practical models of communicating to improve their supervision of
others.

By the end of the event participants will have:

*	explored the difference between assertive, aggressive and passive
communication
*	looked at using assertive communication techniques to deal with
difficult situations
*	discovered how to use coaching to develop staff skills and solve
problems with staff
*	looked at how to use the GROW coaching model

Who will benefit from attending?

Those who are already familiar with basic supervision skills and/or those
who have previously attended our 'Supervisory Skills' workshop. 

Special notes:

Before attending the workshop, participants should identify a personal case
study where they have unsuccessfully improved an individual's performance,
which they can work on during the day.

Programme

9.00    	Registration and coffee

9.30	Welcome and introductions  
9.40	Workshop and personal objectives
        	Session 1: communicating assertively
*	Difference between assertive, aggressive and passive behaviour
*	Questionnaire  - how assertive are you?
*	Listening exercise

10.45   	Coffee

11.00		Session 2: dealing with difficult situations
*	The self-disclosure model and other techniques
*	Case studies
*	Simulating own situations - feedback

12.45   	Lunch

1.45    	Session 3: coaching
*	Animal, vegetable or mineral. Exercise
*	Exploring work strengths and weaknesses
*	What questioning achieves
*	The coaching skills

3.00    	Tea

3.15	Session 4: the GROW model
*	A coaching model to problem solve and develop an individual's skills
*	Volunteers to be coached
*	Coaching exercises and feedback
*	Action planning

4.45	Close

Places are limited to: 16

Workshop leader: Caroline Bolas.

Caroline is a trainer for LEVELheaded specialising in all aspects of
managing people.

Fees

Personal members £150 plus VAT (£26.25) £176.25
Institutional members £181 plus VAT (£31.67) £212.67
Non members £210 plus VAT (£36.75) £246.75
Student/Unwaged members £25 plus VAT (£4.37) £29.37

How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to provisionally book a place please call us on 020 7255
0560, textphone 020 7255 0505, or email [log in to unmask]

bookingform

I would like to confirm a place on the following 
Workshop: (this constitutes a confirmed booking) 		  

Title of event: 
___________________________	Date: ___/___/___

Surname: ____________________________________

First name: __________________________________	

Job title: ____________________________________

Organisation: ________________________________

Address: ____________________________________

Town:________________  Postcode:______________

Tel___________________ Fax: __________________

Email: ______________________________________

Are you a LA Member? 	YES __	  NO __             
Personal __ Institutional __ Student __ Unwaged __

N.B. If you are a Personal Member, but your employer is 
paying, they will still be charged at Personal Member rate.

LA membership no:  __________________________	
			
Dietary/special requirements (sensory or physical)

___________________________________________

Payment of fee

EITHER:
__	Please invoice. Please give name and address 
if different from above:
			
____________________________________________________	

____________________________________________________
(Payment is required within 30 days of invoice)

__	I enclose a cheque for:  £_______________
(payable to The Library Association)

__	Please tick if a receipt is required

OR
__	Please debit by credit card for: £_________   


Card no: __________________________________

Expiry date: _________________________________

Signature: ___________________________________

Name of cardholder:_______________________

Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.

Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.


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