A plea for help....
We provide a range of information services to local education authorities,
including an enquiry service. We would like to evaluate our enquiry
service and we are in the process of designing a customer feedback form that
we can send out with our responses to enquiries over a defined period of
time.
However we suspect this will only give us a partial view of how we are doing
and feel it might be useful to compare our service to other similar ones.
Are there any other enquiry services who might be interested in making
contact with us with a view to exchanging details of working practices and
performance? We are looking for services similar to ours in the sense of
serving a specialised and coherent client group and dealing with enquiries
that often involve a fair amount of research.
We would also be interested in knowing of the experiences of others who have
evaluated their enquiry services. Please respond to me direct and I will
feedback to the List.
Many thanks
Sue
Sue Woolmer
Senior Information Officer
Education Management Information Exchange
National Foundation for Educational Research
The Mere, Upton Park, Slough, SL1 2DQ, United Kingdom
Tel 01753 523 156 Fax 01753 531 458
Web http://www.nfer.ac.uk/emie
This e-mail is provided for information only. Any legally binding agreement
resulting from its content must be made separately in a printed medium.
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