There are still a few places left on this course
>
>
> UCISA Staff Development Group
>
> Communicating with Users Course
> Sunday 2 July - Wednesday 5 July 2000
> Gregynog, University of Wales, Newtown, Powys
>
>This popular course is being run for the 16th time!
>
>Who should attend?
>
>Computer Centre staff, Library staff, Administrative Information
>Services staff, anybody offering a service in an IT department. For
>example, advisory staff, trainers, programmers, newsletter editors, web
>authors, documentation officers, etc. The course is particularly useful for
>members of staff who are new to the environment of service in an IT
>department.
>
>We communicate in a variety of ways
>
>- Verbally in advisory, to one person at a time (either face-to-face
> or on the telephone), to many people (at a training session, a
> workshop, a formal presentation, in conversation or a meeting)
>
>- Writing when using e-mail, producing documentation, articles for
> the newsletter, placing information on the Web, training guides,
> letters, memos, etc.
>
>- Visually in the way we present ourselves
>
>On a day-to-day basis, we communicate with a bewildering range of
>users/customers/clients, staff, students, colleagues, suppliers, experts,
>newcomers and so on. In a modern service environment, we all need to draw on
>a wide range of communication skills to suit the moment and to suit the
>medium.
>
>The workshop will cover many aspects of written and verbal communication.
>Delegates will be working in small groups and as individuals to carry out
>practical work with help available from the facilitators. Working in
>groups, delegates will participate in a project dealing with customer care.
>
>The course will start with dinner at 7pm on Sunday evening and finish with
>lunch at 1pm on Wednesday in order to enable people to travel by train. The
>course fee includes accommodation, meals and documentation.
>
>You can find out how to get to Gregynog at:
>http://www.lamp.ac.uk/wtc/cymru.htm
>Click on Gregynog on the map to get more detail.
>
>A booking form is available at:
>http://www.ucisa.ac.uk/SDG/courses.htm
>and click on 'Communicating with Users'
>
>Numbers are limited to 24 and this is the first time that this course has
>been run in Wales, so please get yourself an order number and BOOK EARLY.
>The cost is only 300 pounds for UCISA members (450 pounds for non-members).
>
>(Although Gregynog itself is enchanting, the accommodation does not include
>en-suite facilities. We hope that the discounted price of this course will
>more than compensate for this.)
>
>CLOSING DATE FOR APPLICATIONS - Friday 16 June
>
>Diana Reynolds
>Course Organiser
>Communicating with Users
>
>
>
>
*********************************
Lynne Friend
Periodicals Department
University College London Library
Gower Street
London
WC1E 6BT
[log in to unmask]
Tel: 0171 380 7091
Fax: 0171 380 7727
***********************************
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|