Dear Lynne,

Would the following course be of interest to members of your list?
If so, please could you pass this message on to them as there are
still a couple of places left on this course.

Many thanks,

Diana


              UCISA Staff Development Group

               Communicating with Users Course
             Sunday 2 July - Wednesday 5 July 2000
         Gregynog, University of Wales, Newtown, Powys

This popular course is being run for the 16th time!

Who should attend?

Computer Centre staff, Library staff, Administrative Information
Services staff, anybody offering a service in an IT department. For
example, advisory staff, trainers, programmers, newsletter editors, web
authors, documentation officers, etc. The course is particularly useful for
members of staff who are new to the environment of service in an IT
department.

We communicate in a variety of ways

-   Verbally in advisory, to one person at a time (either face-to-face
    or on the telephone), to many people (at a training session, a
    workshop, a formal presentation, in conversation or a meeting)

-   Writing when using e-mail, producing documentation, articles for
    the newsletter, placing information on the Web, training guides,
    letters, memos, etc.

-   Visually in the way we present ourselves

On a day-to-day basis, we communicate with a bewildering range of
users/customers/clients, staff, students, colleagues, suppliers, experts,
newcomers and so on. In a modern service environment, we all need to draw on
a wide range of communication skills to suit the moment and to suit the
medium.

The workshop will cover many aspects of written and verbal communication.
Delegates will be working in small groups and as individuals to carry out
practical work with help available from the facilitators.  Working in
groups, delegates will participate in a project dealing with customer care.

The course will start with dinner at 7pm on Sunday evening and finish with
lunch at 1pm on Wednesday in order to enable people to travel by train.  The
course fee includes accommodation, meals and documentation.

You can find out how to get to Gregynog at:
http://www.lamp.ac.uk/wtc/cymru.htm
Click on Gregynog on the map to get more detail.

A booking form is available at:
http://www.ucisa.ac.uk/SDG/courses.htm
and click on 'Communicating with Users'

Numbers are limited to 24 and this is the first time that this course has
been run in Wales, so please get yourself an order number and BOOK EARLY.
The cost is only 300 pounds for UCISA members (450 pounds for non-members).

(Although Gregynog itself is enchanting, the accommodation does not include
en-suite facilities.  We hope that the discounted price of this course will
more than compensate for this.)

CLOSING DATE FOR APPLICATIONS -  Friday 16 June

Diana Reynolds
Course Organiser
Communicating with Users




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