Colleagues,
On Mon, 22 May 2000, Victoria Robertson wrote:
> > Marketing seminar >
> > UC&R LONDON AND HOME COUNTIES >
> > One day conference >
> > Location: Isaac Newton Centre, 108a Lancaster Rd, London
> W11 >
> > Date: July 6th 2000 >
> > Pulling in the punters: raising the library's profile >
Have we really descended to the point where we are calling users, sorry,
clients, sorry, customers - punters?
The kindest interpretations of this word are: gambler, or victim of a
con-man or swindler. It certainly doesn't mean: informed intelligent user,
often with a University degree or two or three...
Regards,
John Smith,
The Templeman Library,
University of Kent at Canterbury, UK.
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