Thanks to everyone who responded to my plea. I promised to summarise the
There were no offices offering concessions on copying charges other than to
schools (and strictly speaking only LEA schools) and none offered
concessions for research services. Concessions/exemptions were offered
where an entry charge was made: exemptions for unemployed, those on means
tested benefits and people in full time education; concessions for the over
There were one or two examples of higher charges for particular
circumstances (e.g. speed of service) or customer (e.g.
"business/commercial"). In the case of research services the increase
tended to be in the region of 100% on the basic charge.