Initially I sent my amendments for the 00/01 database in the same way 
that I had for the 99/00 database.  This was by means of a 
spreadsheet attached to an email.
However, after a few WEEKS I got an irate call from a certain person 
(who could be named) at the SLC saying that I was to follow the 
procedure in the manual that had come with the 00/01 software.  I 
then spent the next few WEEKS pointing out that the manual did not 
mention how to action amendments but could get not seem to get this 
point through to the SLC, who seemed incapable of giving me 
alternative instructions on how to proceed.
Eventually I did get someone to advise on how I should proceed with 
amendments, and was told to amend the relevant course details using 
the original submission via the SLC software.  Then to resubmit the 
whole thing.  This instruction was carried out and a re-submission 
made with the amendments input.
After several WEEKS it came to my attention that the amendments did 
not appear to have been actioned by the SLC.  I rang up to make 
enquiries as to whether the revised data had been dealt with and was 
told it had not been received by the SLC.  Luckily I had a read 
receipt which contradicted this piece of mis-information.  I was then 
told that yes, they had received the submission but could not action 
it because the method of submission was once again not correct. (But 
they obviously weren't going to bother to let me know this).
After several WEEKS of trying to find out the next 'correct' method 
of submission, I was finally sent a CD ROM with data to be reloaded 
into the SLC software.  Apparently the changes have to be reinput 
after uploading the info on the CD ROM into the programme and then a 
resubmission of the whole database should be made using the same 
method as for the original submission.
I am now in a position where I have to back track to find every 
course amendment that has been made since the original submission.
All this has cost weeks of work.



On Thu, 27 Jul 2000 13:52:39 +0100 (GMT Daylight Time) Alick Harwood 
<[log in to unmask]> wrote:

> I'm sure there is a way to notify SLC about 
> additions/amendments to the course Database which occur 
> after the main application has been sent but I can't find 
> any reference to it.
> 
> Has anyone any bright ideas, I've contacted SLC twice in 
> the last 4 days by e-mail but they don't appear to be 
> interested in replying. It sort of goes against what the 
> Chief Exec of SLC was saying at the BUFDG seminar last 
> week. I'm sure he said they would try harder,- must have 
> mis-heard.
> 
> 
> ----------------------
> Alick Harwood
> Student Fees Officer
> Canterbury Christ Church University College
> E-mail: [log in to unmask]
> Phone:  (01227) 782443
> 

----------------------------------------
Alison Brown
Administrative Officer(Student & Resources Information)
Email: [log in to unmask]
"University of the West of England"
Telephone: 0117 3442615 (direct line)



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