For Ian's query
What you want is a statement of service
which need be no more than a number of bullet points on the
services you offer or provide. The service level agreement
stuff is what a purchaser (NHS trust for e.g. ) agrees to
pay in return for the supplier's ( hospital) agreed
services ( e.g. x hip ops at Ły). Your lot are paid a
salary and unless you are self-employed within your
University, your employer will not be buying services from
you, neither will the students. I had to pay to go on a
course to learn this!
The statement may not be enough: you may need to say
something about the procedures you operate as well e.g.
appointments only, your ethical practices, DPA stuff such
as consent to disclosure of records, professional standards
etc. If you want to clarify on both sides as you suggest
and one side is the student body, you might want to say
something about your expectations of students e.g turning
up to appointments on time, bringing relevant paperwork,
courtesy towards staff, etc.
Eira
On Thu, 18 May 2000 10:46:36 +0100 "Dr Ian W.F. Baxter"
<[log in to unmask]> wrote:
> We are currently investigating the possibility/necessity of preparing (for
> want of a better term) a "service level agreement" for student services
> (awards, computing, accommodation, facilities etc). The idea is to clearly
> state the services provided, clarifying expectations on both sides.
>
> Does anybody else have any experience of this / useful similar documents
> they could send me?
>
> thanks
> ian
>
> ----------------------------------------------------------------------------
> -
> Dr Ian W.F. Baxter
> Student Finance Officer & Web Editor, Lucy Cavendish College
> Cambridge, CB3 0BU. http://www.lucy-cav.cam.ac.uk/
> Tel: (01223) 332190 Fax: (01223) 332178
>
> Affiliated Scholar in Heritage & Tourism
> Dept. Archaeology, Cambridge University
> Downing Street, Cambridge, CB2 3DZ
> ----------------------------------------------------------------------------
> -
>
--
Eira Makepeace
Head of Student Affairs
University of the West of England
Frenchay Campus
Coldharbour Lane
Bristol BS16 1QY
phone 00+44+(0)117 344 2561
fax 00+44+(0)117 976 3819
e-mail [log in to unmask]
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|
