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BLACKBOARD-USERGROUP  January 2008

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Subject:

Re: Turnitin building bloc problem

From:

BADENJIKI Hamza <[log in to unmask]>

Reply-To:

Blackboard/Courseinfo userslist <[log in to unmask]>

Date:

Wed, 30 Jan 2008 13:50:07 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (124 lines)

Hi Chris

Apologies for cross posting

Thanks for raising this issue to TurnitinUK Assignment support team as
we had the same error on our BB version 6.3.1.574

Kind Regards
Hamza

Hamza Badenjiki
Learning Development Specialist
Information Services
Staffordshire University
Beaconside Campus
Stafford ST18 0AD
Telephone +44 (0) 1785 353650
e-mail [log in to unmask]



-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of BOON, CHRIS
Sent: 25 January 2008 09:22
To: [log in to unmask]
Subject: Re: Turnitin building bloc problem

We are currently experiencing the same problems - when you attempt to
create a new assignment, we see the following error:

"Blackboard Integration Error 

Unable to create assignment.

error: 430"

 
I've been in touch with TurnInIn support about the problem, and they
pointed me to the System Admin tab in Blackboard, Building Blocks, and
the Properties page for TurnitinUK Assignment.  This shows the following
error:

"Connection Status
Failed

Error Code:  431
Error Message:  Error trying to connect back to the Blackboard web
service. 
Please check your Account ID and Shared Secret Key. 
If the problem persists, please contact the TurnitinUK HelpDesk with
your Blackboard email address, the account id, and the error code and
message below."

I've forwarded this information to TurnItIn support, and they are
currently investigating the problem.  I will post again when we have a
solution.  We have Blackboard 7.3.159.7.

Regards

Chris Boon
IT Services - Senior ILT Support Analyst City College Norwich, NR2 2LJ
Tel : +44 (0)1603-773659 e-mail : [log in to unmask]

-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of H Griffiths
Sent: 23 January 2008 16:33
To: [log in to unmask]
Subject: Turnitin building bloc problem

Dear all,
Apologies for cross posting

We have a problem with the Turnitin building bloc for Blackboard 7.2. It
is repeatedly failing, which results in a *connection failed* error and
an inability to create new Turnitin submission points. The only solution
we

have found is to restart the application - not very satisfactory;-)

Does anyone have any suggestions or advise?
many thanks
Hilary

----------------------
Hilary Griffiths
e-Learning Support Officer
Education Support Unit
University of Bristol
email: [log in to unmask]
tel: 0117 9287057

---------------------------------------------------------




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