Primary Research Group Inc. has published Profiles of Academic Library Reference Services Management, ISBN 978-157440-539-2
This 55-page study profiles the development and management of reference services at seven American institutions of higher education: the University of Arizona, Bowling Green State University, California State University—Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University.
The study looks at a broad range of issues including but not limited to: the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring, and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of “personal librarian programs” and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services.
Other issues discussed in the report include: relationship building with student “customers”: use of surveying and focus groups to assess the quality of the student reference experience; collaboration with library subject specialists; staff training and dealing with a plethora of reference librarian retirements; and much more.
The study’s author is Christy Zlatos, MLS, Liaison Librarian, Washington State University Libraries. Ms. Zlatos has worked in several academic libraries in the United States including those of Auburn University, Northeastern University (Boston), and Washington State University. She has served on the editorial board of the Journal of Academic Librarianship for many years.
For a table of contents and excerpt view the product page for this report on our website at: https://www.primaryresearch.com
To unsubscribe or change your settings please visit www.jiscmail.ac.uk/lis-infoliteracy