In Herts we have self service kiosks in all 47 libraries. We have security systems in the largest 28 libraries. All the AV is on the open shelves with CDs and DVDs in locked cases. The RFID tag is on the case, so that the cases can be reused when the item of stock is withdrawn. The public issue the items on the self service kiosk and pay any charges due. Once the item is issued and the security turned off by the kiosk the borrower can pass through the security gates and unlock the case themselves using an unlocker which is mounted on the wall the other side of the security gates. Smaller libraries who don't have security systems do exactly the same thing, but obviously there is no alarm to go off if the item has not been properly issued.
This is all very simple and worked very well for the first year or so that we were live. Not so groovy now as thieves worked out that if you held the cases in a certain way, or put them inside a foil lined bag, you could get them through the security systems without the alarm going off. We started to lose large numbers of our blu ray discs and newer DVD titles. We also noticed that in some libraries Disney films that you can't buy were also going. Thieves started to work their way systematically around the county. We have worked with our RFID supplier and they have tried to develop a better tag that can't be disabled in this way. Whilst they have improved them they have reached the limit of what they can do and can't compete with the foil lined bag. We have therefore, very reluctantly, taken the decision to remove the discs from the blu rays, new big title DVDs and classic Disneys, so that customers have to see a member of staff to have the item issued and the disc put in. This is a huge retrograde step but we could think of no other option. However, all the remaining AV still goes through the kiosks and works well.
All AV items are flagged so that when they are returned they go into the exceptions bin so that staff check the correct discs are inside and relock the cases before putting them back on the open shelves. We can therefore be confident that items are all complete when they are borrowed.
Hope this helps
Principal Librarian: Resources
Libraries Culture and Learning
Health and Community Services
Hertfordshire County Council
Office: (01707) 281593 Comnet: 21593
Mobile: (07770) 452421
From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Sue Toms
Sent: 13 February 2012 11:38
To: [log in to unmask]
Subject: Self Service and A/V items
"Apologies for cross-posting"
At Walsall we have recently installed self service kiosks, but are not using a security system of any kind.
We need any information from self serve libraries on how they issue/discharge A/V items. Particularly where there is no inbuilt security system.
How are items checked on return to make sure the disc is in the box etc. Are they using tags that actually sit on the disc not on the case.
Do they issue through the self serve at all?
Are there security cases on their items & their discs kept in the box or are they filed in a cabinet on the counter like ours? Any process outline would be very useful.
We are currently asking our customers to issue and return all A/V material at the small enquiry counter.
There is the scope to issue and return these items via the kiosks, but on return, how would we know the discs were in the cases as the cases are tagged not the discs themselves.
Any responses will be collated and distributed.
Library Applications Co-ordinator
Libraries, Heritage & Arts
Email:[log in to unmask]
Tel: 01922 653142
Disclaimer: The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error it must be deleted and the sender notified. The views expressed in this message are personal and not necessarily those of Walsall Council unless explicitly stated. Please be aware that emails sent to or received from Walsall Council may be intercepted and read by the council to ensure compliance with council policies or regulatory obligations, or for the purposes of essential maintenance or support of the email system. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties.
The information in this message should be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error it must be deleted and the sender notified. The views expressed in this message are personal and not necessarily those of Hertfordshire County Council unless explicitly stated. Please be aware that emails sent to or received from Hertfordshire County Council may be intercepted and read by the council. Interception will only occur to ensure compliance with council policies or procedures or regulatory obligations, to prevent or deter crime, or for the purposes of essential maintenance or support of the email system.