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January 2006


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Table of Contents:

#10 Performance measurement - Group/Solo exercise [Day 10] (1 message)
#12 The Balanced Scorecard - Individual exercise [Day 12] (1 message)
FOLIO MSQ Course - Reminder (1 message)
[MSQ] #11 Performance Indicators - Briefing [Day 11] (1 message)
[MSQ] #13 Using Performance Evidence (Benchmarking) - Guest Lecture [Day 13] (1 message)
[MSQ] #14 Using Performance Evidence (Benchmarking) - Group Exercise [Day 14] (1 message)
[MSQ] #15 Catch-up day [Day 15] (1 message)
[MSQ] #16 Improving Quality - Briefing [Day 16] (1 message)
[MSQ] #17 Improving Quality - Individual exercise [Day 17] (1 message)
[MSQ] #2 What is managing for service quality? - Briefing [Day 2] (1 message)
[MSQ] #3 Monitoring quality [Day 3] (1 message)
[MSQ] #4 Total Quality Management - Conversation [Day 4] (1 message)
[MSQ] #5 Total Quality Management - Individual Exercise [Day 5] (1 message)
[MSQ] #6 Buddy group icebreaker [Day 6] (1 message)
[MSQ] #7 Measuring Service Quality - PowerPoint [Day 7] (1 message)
[MSQ] #8 Measuring Service Quality - Individual exercise [Day 8] (1 message)
[MSQ] #9 Performance Measurement - Resource Guide [Day 9] (1 message)
[MSQ] Correction on portfolio template (1 message)
[MSQ] Introduction [Day 1] (1 message)

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#10 Performance measurement - Group/Solo exercise [Day 10]

#10 Performance measurement - Group/Solo exercise [Day 10]

Anthea Sutton <[log in to unmask]>

Fri, 20 Jan 2006 11:37:27 +0000

94 lines

New Thread

#12 The Balanced Scorecard - Individual exercise [Day 12]

#12 The Balanced Scorecard - Individual exercise [Day 12]

Anthea Sutton <[log in to unmask]>

Tue, 24 Jan 2006 09:23:55 +0000

30 lines

New Thread

FOLIO MSQ Course - Reminder

FOLIO MSQ Course - Reminder

Anthea Sutton <[log in to unmask]>

Tue, 3 Jan 2006 10:15:28 +0000

24 lines

New Thread

[MSQ] #11 Performance Indicators - Briefing [Day 11]

[MSQ] #11 Performance Indicators - Briefing [Day 11]

Anthea Sutton <[log in to unmask]>

Mon, 23 Jan 2006 09:05:08 +0000

30 lines

New Thread

[MSQ] #13 Using Performance Evidence (Benchmarking) - Guest Lecture [Day 13]

[MSQ] #13 Using Performance Evidence (Benchmarking) - Guest Lecture [Day 13]

Anthea Sutton <[log in to unmask]>

Wed, 25 Jan 2006 09:22:11 +0000

84 lines

New Thread

[MSQ] #14 Using Performance Evidence (Benchmarking) - Group Exercise [Day 14]

[MSQ] #14 Using Performance Evidence (Benchmarking) - Group Exercise [Day 14]

Anthea Sutton <[log in to unmask]>

Thu, 26 Jan 2006 09:08:01 +0000

73 lines

New Thread

[MSQ] #15 Catch-up day [Day 15]

[MSQ] #15 Catch-up day [Day 15]

Anthea Sutton <[log in to unmask]>

Fri, 27 Jan 2006 10:31:23 +0000

40 lines

New Thread

[MSQ] #16 Improving Quality - Briefing [Day 16]

[MSQ] #16 Improving Quality - Briefing [Day 16]

Anthea Sutton <[log in to unmask]>

Mon, 30 Jan 2006 09:14:22 +0000

31 lines

New Thread

[MSQ] #17 Improving Quality - Individual exercise [Day 17]

[MSQ] #17 Improving Quality - Individual exercise [Day 17]

Anthea Sutton <[log in to unmask]>

Tue, 31 Jan 2006 09:16:56 +0000

42 lines

New Thread

[MSQ] #2 What is managing for service quality? - Briefing [Day 2]

[MSQ] #2 What is managing for service quality? - Briefing [Day 2]

Anthea Sutton <[log in to unmask]>

Tue, 10 Jan 2006 09:14:28 +0000

32 lines

New Thread

[MSQ] #3 Monitoring quality [Day 3]

[MSQ] #3 Monitoring quality [Day 3]

Anthea Sutton <[log in to unmask]>

Wed, 11 Jan 2006 09:06:03 +0000

50 lines

New Thread

[MSQ] #4 Total Quality Management - Conversation [Day 4]

[MSQ] #4 Total Quality Management - Conversation [Day 4]

Anthea Sutton <[log in to unmask]>

Wed, 11 Jan 2006 16:54:19 +0000

43 lines

New Thread

[MSQ] #5 Total Quality Management - Individual Exercise [Day 5]

[MSQ] #5 Total Quality Management - Individual Exercise [Day 5]

Anthea Sutton <[log in to unmask]>

Fri, 13 Jan 2006 10:45:23 +0000

47 lines

New Thread

[MSQ] #6 Buddy group icebreaker [Day 6]

[MSQ] #6 Buddy group icebreaker [Day 6]

Anthea Sutton <[log in to unmask]>

Mon, 16 Jan 2006 09:24:53 +0000

80 lines

New Thread

[MSQ] #7 Measuring Service Quality - PowerPoint [Day 7]

[MSQ] #7 Measuring Service Quality - PowerPoint [Day 7]

Anthea Sutton <[log in to unmask]>

Tue, 17 Jan 2006 09:11:43 +0000

31 lines

New Thread

[MSQ] #8 Measuring Service Quality - Individual exercise [Day 8]

[MSQ] #8 Measuring Service Quality - Individual exercise [Day 8]

Anthea Sutton <[log in to unmask]>

Wed, 18 Jan 2006 09:12:04 +0000

32 lines

New Thread

[MSQ] #9 Performance Measurement - Resource Guide [Day 9]

[MSQ] #9 Performance Measurement - Resource Guide [Day 9]

Anthea Sutton <[log in to unmask]>

Thu, 19 Jan 2006 09:04:04 +0000

23 lines

New Thread

[MSQ] Correction on portfolio template

[MSQ] Correction on portfolio template

Anthea Sutton <[log in to unmask]>

Fri, 13 Jan 2006 15:41:28 +0000

43 lines

New Thread

[MSQ] Introduction [Day 1]

[MSQ] Introduction [Day 1]

Anthea Sutton <[log in to unmask]>

Mon, 9 Jan 2006 09:14:50 +0000

121 lines

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