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CUSTOMER-SERVICE

Research into trends, best practices in Excellence in Customer Service

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***This list has been retained 22/04/2015. No one can subscribe to this list and no one can post to this list. contact helpline@jiscmail.ac.uk for all enquiries regarding this list*** A forum to discuss research, trends and best practices for excellence in customer service. List members are encouraged to discuss practical business issues as well as academic research. Examples are economics of customer loyalty, staff training & recruitment and measuring customer service.


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