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dear arch-theory, please unsubscribe me from your list. thank you. Helga Berliner Carol McDavid wrote: > snoooozzzzzz....... > c > > --On Thursday, March 18, 1999, 10:25 AM +0000 [log in to unmask] > wrote: > > > Wow! an absolute must... > > John Carman > > > > --On Mon, Feb 15, 1999 9:46 am +0000 [log in to unmask] wrote: > > > >> NEW TEXTBOOK ANNOUNCEMENT (apologies for cross-postings) > >> > >> HERITAGE VISITOR ATTRACTIONS - > >> An Operations Management Perspective > >> > >> EDITED BY ANNA LEASK & IAN YEOMAN > >> > >> PUBLISHED BY CASSELL, LONDON FEBRUARY 1999 > >> > >> This new textbook is now available ISBN 0 304 70292 7 > paperback > £16.99. > >> 0 304 70291 9 hardback £45.00. > >> > >> This textbook examines HVAs from an operations management > viewpoint, > > >> defining the characteristics of HVAs and principles of > operations > >> management. It goes on to look at quality, improvement, > capacity > management > >> and strategy, finishing with 6 case studies which illustrate > the > issues > >> highlighted earlier. Contributers include invited academics > and > >> practitioners from the UK, Australia and USA. > >> > >> > >> > >> > > > > %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%