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Matthew, I would say that on-site work is not just hardware related (if only!). Fine-tuning a complex database for performance, performing lengthy/complicated data routines and non-routine uploads are examples. These are operations which one would conceivably need to carry out fairly regularly, which might not always be done through a dial-up link and which would require assistance, even with a local authority's or larger museum's IT resources to hand. Alice > Very few difficulties >required site visits- these were always hardware problems. However, the >approach of a multinational company in the finance industry over ten >years ago cannot compare with museums today, not just because of the >different difficulties but also because of the new opportunities. > >mda: Supporting Cultural Information Management > >Matthew Stiff >Standards Manager >mda, 19 Riverside Road, Oxford, OX2 0HT >Tel: +44 (0)1865 200561 >Fax: +44 (0)870 054 7783 > >e-mail: [log in to unmask] >URL: www.mda.org.uk > %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%