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********************************APOLOGIES FOR CROSS POSTING******************************************* TFPL are holding the course Desktop Delivery for the End User on 8th July 1999. This is a one day course, and costs £260+VAT(£305.50) which includes a buffet lunch and refreshments. If you need any further information about this course, or to book a place, please do not hesitate to contact me Best Regards Sadia Shafi course dates: 08.07.99 desktop delivery - support for the end-user introduction to the course: The decision to deliver information to the desktop brings with it a requirement to support the user in using the material successfully. The ability to deliver effective training first time increases efficiency for everyone and allows information staff to use their time more effectively. Information professionals are increasingly committed to end-user training. This course presents the opportunity to gain the appropriate skills. course objectives: The course is for the information professional who recognises the impact of end-user access and the changing role of the information professional. By the end of the course delegates will have: -acquired practical techniques to support work with the end-user -examined methods of gathering feedback -examined the ways to measure effectiveness of these systems -gained techniques for dealing with questions and unforeseen problems course leader: Adrian Holme programme: 09.30 Registration and coffee 09.45 Introduction -the changing role of the information professional 10.00 End-user access to information - why? what? who? how? (specialist / non-specialist systems / information overload); costs - system costs include training and support - negotiation; 11.15 Coffee 11.30 Training - a practical approach -Part 1 Preparation: identifying and assessing training needs; planning the programme and form of training (in-house or external training?, customising training); environment; aims and objectives; writing the training programme; handouts; audio-visual aids; other materials; 12.45 Lunch 13.45 Training - a practical approach -Part 2 Delivery training skills (presentation, communication, delivery techniques, listening etc.); 14.45 Training - a practical approach -Part 3 Feedback and Follow-on Training evaluation; training feedback, monitoring the effect of training / monitoring system usage and impact; responding to feedback; refresher training; 15.45 Tea 16.00 End user support - distinguishing various needs for support (IT, system provider, information centre); help desk function? 16.15 Impact on the information centre/department -of the initial training and the ongoing support 16.30 The future: the human interface; the training and support role in the information centre 16.45 Conclusions and close of day _________________________________________________________ Sadia Shafi, Administrator-Professional Development Division Email [log in to unmask] Web http://www.tfpl.com TFPL Ltd 17-18 Britton Street, London ECIM 5TL Tel +44 (0) 207 251 5522 Fax +44 (0) 207 490 4894 In USA:TFPL Inc., 55 Broad Street, #20c New York, NY10004 Tel +1 212 269 4666 Fax +1 212 269 2777 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%