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We are now taking bookings for the following workshop: Positive approaches to negative performance 11 May, LAHQ, London Dealing with negative performance presents a challenge to any manager. There are a wide range of situations you may have to deal with - from spending time coaching an individual who is under achieving through to dealing with challenging or subversive behaviour and possibly dismissal. Poor performance can have a detrimental affect on the morale and motivation of other staff and can, if not checked, damage relationships with customers. It costs money and creates anguish for everyone. How will this event help you? It will help you deal with the 'poor performer' and develop your understanding of how to turn poor performance around, create a more acceptable situation and will help you deal with more extreme cases. You will also develop an individual action plan to take back to your organisation. This practical and supportive day will focus on: * setting and implementing clear standards of performance * strategies and sanctions for improvement * acting effectively - different techniques to deal with difficult behaviour * managing disciplinary action and the Law Who will benefit from attending? Senior library and information staff who are responsible for the work of others. Workshop leader John Hudson, Consultant, Hudson Rivers John is experienced in the development and delivery of management and commercial training and in a wide range of personnel practices and leads Hudson Rivers' work in communication and interpersonal skills. Programme 9.00 Registration and coffee 9.30 Welcome and introductions What would make today useful for us? 10.00 What is expected of me? 1: The employee. How the employee knows what is expected of them 10.45 Coffee 11.00 What's expected of me? 2: The manager. Establishing a climate of improvement, setting and managing standards of performance and anticipating and avoiding problems 12.00 Management action and the law 12.45 Lunch 1.45 Strategies and sanctions for correcting and improving individual performance. Practical exercises and feedback including how to carry out the disciplinary interview, together with techniques to deal with difficult behaviour. 3.00 Tea 3.15 Putting it into practice. Case studies and practical work in small groups 4.15 Action planning session What do you need to do to build on today? 5.00 Close. Places are limited to: 20 Fees LA Personal members £120 plus VAT (£21.00) £141.00 LA Institutional members £143 plus VAT (£25.00) £168.00 Non members £168 plus VAT (£29.40) £197.40 LA Student/unwaged members £25 plus VAT (£4.37) £29.37 To provisionally book your place please call Professional Development on 0171 636 7543 ext. 288/9. %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%