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Charters I have not forgotten that some colleagues said they would like a copy of the DMU charter when it was available. I must however confess that I have forgotten who those colleagues were (sorry). The current charter is a minor revision of the old one. A major review is to be undertaken with the aim of re-launching next session. If you are still interested in seeing our current charter please let me have your name and address and I promise I will send you one (honest). Complaints Have any of your institutions taken on board the vulnerability of complaints managers to possible verbal/physical abuse and stress and the potential for demotivation when we are constantly receiving negative feedback about the organisations in which we work? Has anyone set up an internal/external support network or any tips on training etc to support complaints managers? I would be grateful for your views/ideas. Thanks Liz Jenkinson Student Relations Manager %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%