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At Exeter we are currently reviewing the procedures for collection of tuition fees from students, and would like to survey the methods used by other HEIs . I would greatly appreciate if you would take time to answer the following questions: 1. Do you allow payments by instalments? 2. If yes, how many instalments do you allow (e.g.2per year,once per term or other)? 3. What are your payment dates? 4. Do you make any administration charges for instalment arrangements, and if so how much? 5. I assume you accept payment by cash, cheque and credit/debit card.Do you allow for payments to be made by: - overseas credit/debit cards? - direct debit? - standing orders? 6. Do you accept all types of credit/debit cards? If not which do you accept and why? 7. Do you make any additional charges for any of these payment methods, and if so how much? 8.If payments are accepted by cheque do you collect postdated cheques for future payments? 9. If so, what do you do with these cheques until date payment is due? 10. Have you found any problems with collection of fee payments related directly to the instalment or payment method used by your HEI, in particular - payment by overseas credit card - administration problems associated with direct debits/standing orders - handling postdated cheques and bounced cheques I would be grateful to have any responses by 6 August, and will provide a summary of the results via the mailbase the following week. Thank you for your time and assistance in this matter. ---------------------- Michelle Jagger Student Loans/Access Fund Administrator University of Exeter Phone 01392 263858 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%